Official Employee
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241 Messages
E. W. Scripps Programming Agreement Expired
E. W. Scripps cable network programming is currently unavailable as our agreement with E. W. Scripps has expired.
Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience.
For more information, visit https://www.xfinity.com/facts
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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.
user_05ekr0
Visitor
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2 Messages
2 days ago
When is this [Edited: "Language"] over. Pay $200 a month and can't watch NBC. When is xfinity going to provide what we are paying for. The clock is running with me. Not fixed shortly. I'm canceling xfinity.
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user_656bf7
Visitor
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2 Messages
14 hours ago
April 15 - Tax Day - marks 15 days since April Fool's Day and Comcash quit Scripps channels. Direct TV is looking attractive, and may be my new provider when the next bill comes due since we've been told there won't be any credits for the missing channels.
Apparently Comcash can't make enough money by charging for the cable channels, and now wants to charge more for broadcast channels. Since Scripps has a multi-year deal with NBC for at least 11 affiliate stations, one would think that Comcash would care since Comcash owns NBC. Duh!
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user_lxtel9
Visitor
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2 Messages
13 hours ago
I am writing to formally complain about the removal of Scripps network channels from my Xfinity television package while my monthly bill remains unchanged.
This situation is unacceptable. I am being charged for a level of service that Xfinity is no longer providing. The channels that were part of my subscription were a key factor in my decision to maintain this package, and their removal significantly reduces the value of what I am paying for.
What is especially frustrating is the lack of accountability shown to customers. There has been no automatic credit issued, no meaningful effort to adjust billing, and no clear communication outlining how long this disruption will last or what resolution is being pursued.
To be clear, I expect the following:
If this matter is not addressed promptly, I am prepared to escalate further by filing complaints with the Federal Communications Commission and my state’s consumer protection office.
I have been a paying customer and expect to receive the service I am billed for. I look forward to your prompt response and a fair resolution.
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