DVR not recording certain channels

Hi @rjom, thank you for reaching out to Xfinity Forum,  has your recording schedule return?

@user_d3f602

We’re aware of an issue affecting some customers ability to record or access their DVR recordings. Engineers are engaged and are working to fully resolve this issue.

I do apologize for any inconvenience this may have caused. In some cases, an account refresh may resolve the issue if you have not done that yet. You can refresh the account by using the self service help option found in the My Account app. When you open up the app, click on the TV icon at the bottom. Next pick the device that is affected. After picking the correct set top box, click troubleshoot. On the next screen, click the continue button. After clicking that, there will be a brief scan of the device which will then lead you to refresh and/or restart your device. Go ahead and click refresh. If the refresh option is not available, clicking reset will also work. With that said, if the refresh does not resolve the issue, and you missed a recording, you can try going to On-Demand to watch that episode. If you want to attempt to re-record a particular episode, use the On-Screen Guide to find a future listing and schedule a one-time recording. I do thank you for posting this concern in our Forums, and again, I apologize that this is happening. 

@blsterling System refresh was the fist thing we did & rebooted as well before contacting XFinity support. Expecting a phone call today to try to resolve the issue.

having same issue.....will not record any basic cable or premium channels, only network shows.  all my scheduled recordings of shows on these channels disappeared.  Every time i talk to them its like its my problem.  Other people are having this problem  - didn't the csrs get a statement that this was going on.  I have now lost 10 shows and even when i try to watch them on demand they say i have to buy them when they are part of my pkg!!!!  Paying 300 a month for cable - ridiculous.

Hello, @user_631631. Thanks for reaching out about needing help with this recording issue. For future reference, it is better to submit your own post as it creates a ticket to get help, and sometimes posting on an old thread can delay getting help.

Please send me a private message with your first and last name as well as your full service address by using the Peer to Peer direct message icon is located at the top right of the page. Clicking on the direct message icon will bring up a message box that will allow you to initiate the conversation.