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Shadowcat86
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Thursday, January 22nd, 2026 3:40 PM

Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)

I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?

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5 hours ago

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XfinityRichard

Official Employee

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2.9K Messages

25 days ago

Hi there, @Shadowcat86 Thank you for taking the time to reach out. I do apologize for the inconvenience you are experiencing trying to redeem the free Peacock rewards offer. Since it's been a few days since you last posted, were you able to get assistance?-Richard

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Shadowcat86

Visitor

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3 Messages

No, I was not. The chatbot is not helpful at all. Is there another way to get support?

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25 days ago

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XfinityRichard

Official Employee

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2.9K Messages

I do apologize, @Shadowcat86 for the inconvenience. To redeem your Diamond reward for free Peacock Premium, log in to your Xfinity Rewards account, select the "Get Peacock Premium at no extra cost" reward, and click "Get This Reward" to initiate activation. You must use the primary Xfinity ID and will receive an email to activate the service, typically within a few hours.-Richard

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25 days ago

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Shadowcat86

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3 Messages

The offer for free Peacock Premium finally showed up on my benefits page and I was able to claim it and activate Peacock. Thank you!

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20 days ago

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XfinityOrlandoM

Official Employee

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3K Messages

@Shadowcat86

Awesome I'm glad you were able to get it working and be able to join the streaming service for Peacock

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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user_x11bt5

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3 Messages

27 days ago

Ditto! Same for me. Tried following this article:

https://www.xfinity.com/support/articles/peacock-premium-offers


And the option to do that is missing from my account

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