Diamond rewards - can't sign up for Peacock

Thanks for pointing out the obvious.  It's been over 3 hours now and no email.  So, now what? 

Hello @epictale, do you remember when you redeemed the reward for peacock premium? As that email typically generates that same day so if it was a while ago you may want to check your junk or spam folder from around that time. If you have any difficulties remembering when you redeemed the reward I can get your account pulled up and check for you. I would just need you to send a direct message with your first and last name, the name on the account (if different), and the service address associated with your account. I will send some instructions below on how to send a direct message just in case you need them. 😃


To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.