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Shadowcat86
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Thursday, January 22nd, 2026 3:40 PM

Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)

I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?

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23 hours ago

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user_x11bt5

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3 Messages

3 days ago

Ditto! Same for me. Tried following this article:

https://www.xfinity.com/support/articles/peacock-premium-offers


And the option to do that is missing from my account

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XfinityRichard

Official Employee

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2.8K Messages

1 day ago

Hi there, @Shadowcat86 Thank you for taking the time to reach out. I do apologize for the inconvenience you are experiencing trying to redeem the free Peacock rewards offer. Since it's been a few days since you last posted, were you able to get assistance?-Richard

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Shadowcat86

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No, I was not. The chatbot is not helpful at all. Is there another way to get support?

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1 day ago

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XfinityRichard

Official Employee

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2.8K Messages

I do apologize, @Shadowcat86 for the inconvenience. To redeem your Diamond reward for free Peacock Premium, log in to your Xfinity Rewards account, select the "Get Peacock Premium at no extra cost" reward, and click "Get This Reward" to initiate activation. You must use the primary Xfinity ID and will receive an email to activate the service, typically within a few hours.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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