Visitor

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1 Message

Thursday, January 22nd, 2026 3:40 PM

Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)

I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?

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Visitor

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3 Messages

3 hours ago

Ditto! Same for me. Tried following this article:

https://www.xfinity.com/support/articles/peacock-premium-offers


And the option to do that is missing from my account

Official Employee

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2.5K Messages

@user_x11bt5 Thanks for sharing. Let's try to figure this out together. Please visit this link https://www.xfinity.com/activate-peacock and log in with your primary Xfinity ID and password.

An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated.

 

Follow the prompts you'll be redirected to the Peacock website to finish activation.

If you receive an invalid username or password message, go ahead and change the password for their Peacock account. Once complete, please revisit xfinity.com/activate-peacock and select the Activate Now button again to confirm your email address and password for Peacock.

 

You should receive a message saying the Peacock account is already active. If you do, please visit this link and log in https://www.peacocktv.com/. Please let me know if this works or not. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

As per your article, that is a different workflow. No wander it ends up in this:

We’re sorry, your account isn’t eligible for this Peacock offer

View your current TV & Streaming plan to see available offers, or visit Help and Support for more details.

Official Employee

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2.5K Messages

Thanks for trying, @user_x11bt5. I'd like to take a closer look at your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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