Visitor
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1 Message
Disney Plus app freezes during ads
I have had this same problem with Disney + for months.
Disney + is unwatchable (using the xfinity box), because it freezes during each ad break. I too have tried all of the troubleshooting tips with no success! When will it be fixed?
XfinityJeniece
Official Employee
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4.4K Messages
2 hours ago
Hey there, @user_ge9s5y, thanks for reaching out through Xfinity Forums regarding your Disney Plus. I can understand how frustrating that must be, especially if it's happening during every ad break. Is Disney+ content works normally on another device (phone, tablet, smart TV, etc.)?
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