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user_83hmgk
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Thursday, April 16th, 2026 1:53 AM

Disney+ keeps freezing on commercials

Disney+ keeps freezing on commercials  - makes it an excruciating experience to watch.   Why is this fixed yet?  There have been complaints about this for years!!!!

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2 hours ago

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user_regcd1

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5 days ago

The "official" answer is always to upgrade something. It's a blow-off response. I've had Comcast for a long, long time. It's never their problem. It's always yours. Either "you don't understand", or "you don't have the current tech". This is coming from someone who worked for Best Buy for decades and talked to many, many Comcast/Xfinity reps over the years. Tbh, you are better off using Disney/Netflix/3rd party apps directly from your TV. Xfinity boxes are low performance by design. A $80 tv can performance amy Xfinity cable box

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user_regcd1

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Have been trying to watch a Disney movie for the past 2hrs on my cable box. Gets to 1 minute of the forced ads, then just sits.

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5 days ago

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Doug_1994

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@user_regcd1​ OK then how come other third-party apps like Netflix, Prime Video, Hulu, Discovery+, etc.… are totally fine but not Disney+?!


this is ridiculous Comcast. 😠😤

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5 days ago

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XfinityJohnG

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3K Messages

Thank you for reaching out here about that issue with the Disney app. I am sorry to hear about that experience and will be happy to look further into that from here. Have you already gone through a reset of that cable box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 days ago

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Doug_1994

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OH MY GOSH!  YES, YES, AND YES I HAVE DONE IT MANY TIME ALREADY!!😡

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2 days ago

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XfinityJeff

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Good morning @Doug_1994, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the Disney+ app, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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user_e498mw

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2 hours ago

Wish Xfinity would fix the Disney plus issue. So tired of not being able to watch

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