Visitor
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1 Message
Disney +/ HULU
Constantly freezes, xfinity does NOTHING about it! When I got the virtual assistant, who sent me to a live rep., that rep changed my service and added HBO MAX! I don't want more streaming channels, i want to access what I pay tor now! Im ready to cut the cable after this fiasco!
XfinityFrank
Official Employee
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2.6K Messages
4 hours ago
Hello there, @user_xnmszt. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble with Disney and Hulu freezing. Let's see if we can get this resolved. Can you let us know if this is happening on the cable box, via the app or both, and if you are noticing any problems with other services, channels or internet? We can also help with removing HBO MAX if this is not something you want. Let us know.
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