Disney+ is a subscription streaming service from The Walt Disney Company featuring movies and shows from Disney brands like Pixar, Marvel, Star Wars, and National Geographic, as well as exclusive titles* such asThe Mandalorian,High School Musical: The Musical: The Series,The World According to Jeff Goldblum, andEncore!and films likeLady and the TrampandNoelle.
*Titles subject to change.
It’s available on Xfinity Flex and X1.
To access the Disney+ app, you’ll need:
A compatible streaming device with Xfinity Flex service or a compatible X1 TV Box (RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1 TV Boxes aren’t compatible) with Xfinity X1 service.
Xfinity Internet service (any level).
A subscription to Disney +.
Watch Disney+ App on Xfinity X1 and Flex
Press thexfinitybutton on your remote.
SelectApps.
Select theDisney+app tile. Note: You can also say “Disney plus app” into your Xfinity Voice Remote to open the app.
With your remote, choose theSign Up NoworLoginbutton.
From here, you can:
Log in with your Disney+ username and password,
Or create an account. If you don’t have an account, you’ll see a message to log in online along with a provided URL:
Follow the prompts on your computer, laptop or mobile device to sign up for a Disney+ subscription service.
Go back to the Disney+ app on your TV screen and login with your Disney+ username and password.
Frequently Asked Questions
Why can’t I access the Disney+ app on my X1 TV Box? The app isn’t compatible with RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1 X1 TV Boxes. If you have one of these, you can exchange it on X1 by choosing the Disney+ app tile and following the prompts to swap out your TV Box. Please note that you also need a subscription to Disney+ to access content within the app.
I don’t have Xfinity TV, but I have Xfinity Internet. Can I access the Disney+ app? Yes, but only if you have a Xfinity Flex streaming device and a subscription to Disney+.
Can I order Disney+ throughXfinity? No. However, you can begin the sign-up process by launching the Disney+ app through your X1 TV Box or Flex streaming device and following the steps described by Disney.
How do I manage my existing Disney+ subscription? You can manage your subscription atdisneyplus.com.
How much does Disney+ cost? Disney+ has various plans and bundling options. For more information and pricing details, visitdisneyplus.com.
Note:Billing is directly through Disney+ and not through Xfinity.
I forgot my Disney+ username or password. How do I find my username or reset my password? Please visit theDisney+ Help Centerto recover your username or reset your password.
Is Disney+ in HD? Yes.
Is Disney+ in 4K? No. Disney+ 4K content is currently not available on Xfinity.
Does watching Disney+ content in the app count against my monthly Internet data usage? Yes, content is streamed over the Internet, and will count against your monthly data usage.
How do I block access to the Disney+ app on Flex and X1? There are two ways you can set parental controls for the Disney + app:
By default, Disney+ will be set to TV-GA. You can lock content underSettings > Parental Controls > TV Rating Locks. Once locked, aParental Control PINis required before you can access the app.
You can block access to the Disney+ app using anApplication Lock.
Why is some Disney content that was available for free no longer available on Xfinity On Demand? The Walt Disney Company makes programming decisions for their content and determines which TV shows and movies will be available on their owned channels, On Demand, and Disney+.
Some titles previously available for free On Demand or through other networks and streaming services are now only available on Disney+, such asThe Simpsonsand films released by The Walt Disney Studios in 2019 and beyond, includingCaptain Marvel,Avengers: Endgame,Aladdin,Toy Story 4,The Lion King,Maleficent: Mistress of Evil,Frozen 2, andStar Wars: The Rise of Skywalker. Many of these titles continue to be available for rent or purchase through Xfinity TV.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
I’m sure it will show up when Disney and Comcast renegotiate carriage again (next year). Hulu (now majority owned by Disney) is already going to be installed on X1 soon.
Nothing has been announced. But doubt it would be added upon release. It’s hard to say if it ever will as the 2 companies are more rivals than business partners. But you never know...
We are a few weeks from the start of the Disney Plus streaming service. Verizon has just offered customers a free year of that service. First, Xfinity should add the service app like Prime and Netflix. We should not wait until next year. XFINITY is dropping Starz and adding one Epix channel. I would think adding Disney Plus would create an increase in subscribers.
Disney itself is more than just a streaming service, just like Comcast is. I’m not saying it’ll never happen but after the competition for the Fox acquisition, I doubt Comcast wants to help Disney’s revenue stream.
I don’t see why Comcast wouldn’t add Disney+ to X1. Being direct competitors has nothing to do with it really since Comcast has the Amazon app and Netflix app on X1 and those are also direct competitors, at least as far as streaming goes (Comcast will have its own streaming service soon for anyone that doesn’t know). Also Comcast still owns part of Hulu along with Disney until Disney becomes sole owner in a few years.
Also if Disney being a direct competitor was an issue for Comcast, why do they carry any Disney cable channels like Freeform, Lifetime, History Channel, A&E, Vice, etc., besides carrying ABC, owned by Disney?
Also to the original poster, I plan on getting Chromecast to watch Disney+ on my TV. You can get either that, Roku, or there are other ways to watch it on your TV until Comcast adds the app to X1.
Responses
Accepted Solution
Official Solution
ComcastJessie
Administrator
•
4.3K Messages
2 m ago
Disney+ is a subscription streaming service from The Walt Disney Company featuring movies and shows from Disney brands like Pixar, Marvel, Star Wars, and National Geographic, as well as exclusive titles* such as The Mandalorian, High School Musical: The Musical: The Series, The World According to Jeff Goldblum, and Encore! and films like Lady and the Tramp and Noelle.
*Titles subject to change.
It’s available on Xfinity Flex and X1.
To access the Disney+ app, you’ll need:
Watch Disney+ App on Xfinity X1 and Flex
Note: You can also say “Disney plus app” into your Xfinity Voice Remote to open the app.
Frequently Asked Questions
Why can’t I access the Disney+ app on my X1 TV Box?
The app isn’t compatible with RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1 X1 TV Boxes. If you have one of these, you can exchange it on X1 by choosing the Disney+ app tile and following the prompts to swap out your TV Box. Please note that you also need a subscription to Disney+ to access content within the app.
I don’t have Xfinity TV, but I have Xfinity Internet. Can I access the Disney+ app?
Yes, but only if you have a Xfinity Flex streaming device and a subscription to Disney+.
Can I order Disney+ through Xfinity?
No. However, you can begin the sign-up process by launching the Disney+ app through your X1 TV Box or Flex streaming device and following the steps described by Disney.
How do I manage my existing Disney+ subscription?
You can manage your subscription at disneyplus.com.
How much does Disney+ cost?
Disney+ has various plans and bundling options. For more information and pricing details, visit disneyplus.com.
Note: Billing is directly through Disney+ and not through Xfinity.
I forgot my Disney+ username or password. How do I find my username or reset my password?
Please visit the Disney+ Help Center to recover your username or reset your password.
Is Disney+ in HD?
Yes.
Is Disney+ in 4K?
No. Disney+ 4K content is currently not available on Xfinity.
Does watching Disney+ content in the app count against my monthly Internet data usage?
Yes, content is streamed over the Internet, and will count against your monthly data usage.
How do I block access to the Disney+ app on Flex and X1?
There are two ways you can set parental controls for the Disney + app:
Why is some Disney content that was available for free no longer available on Xfinity On Demand?
The Walt Disney Company makes programming decisions for their content and determines which TV shows and movies will be available on their owned channels, On Demand, and Disney+.
Some titles previously available for free On Demand or through other networks and streaming services are now only available on Disney+, such as The Simpsons and films released by The Walt Disney Studios in 2019 and beyond, including Captain Marvel, Avengers: Endgame, Aladdin, Toy Story 4, The Lion King, Maleficent: Mistress of Evil, Frozen 2, and Star Wars: The Rise of Skywalker. Many of these titles continue to be available for rent or purchase through Xfinity TV.
Additional details about Disney+ on Xfinity Flex and X1 can be found here: https://www.xfinity.com/support/articles/disney-plus-on-x1-flex
(edited)
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
0
0
heyeaglefn
Frequent Visitor
•
9 Messages
2 y ago
My guess is no since you don't have a hulu app. Comcast doesn't want to help Disney/ABC out.
0
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
0
bruistopher
Valued Contributor
•
111 Messages
2 y ago
0
PA715
New Poster
•
1 Message
2 y ago
Will the Disney Plus App be added to X1 when the streaming service launches on November 12? Thank you.
0
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
0
rgguzzi
Contributor
•
14 Messages
2 y ago
0
rgguzzi
Contributor
•
14 Messages
2 y ago
0
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
0
0
rgguzzi
Contributor
•
14 Messages
2 y ago
0
CCAndrew
Diamond Problem Solver
•
25.9K Messages
2 y ago
0
LJ34
Frequent Visitor
•
7 Messages
2 y ago
0
LJ34
Frequent Visitor
•
7 Messages
2 y ago
0
LJ34
Frequent Visitor
•
7 Messages
2 y ago
0
LJ34
Frequent Visitor
•
7 Messages
2 y ago
0