Discovery + Buffering

@CaliGir1​ There is still no resolution on this. In fact, this issue has actually worsened since my first comment. Initially, it would run the episode, just buffering a lot. But now it won’t even play beyond the initial five minutes… ON SHARK WEEK! Discovery + is still working on all other devices and platforms other than Xfinity, so it’s definitely an issue on Xfinity’s side. However, no response from them and good luck getting an answer by calling. 

Hello, @cmy_xf22, @CaliGir1, and thread. I am not seeing this as a known issue our Engineering team is working on. The troubleshooting steps would be to reset the app by clearing the data from your cable box and restarting it, then going back into the app and logging in. The instructions here show how to Clear Cookies and Local Storage Data on an X1 box.

If that doesn't help we would then need to get a ticket opened. When we open tickets that alerts our Engineering team that there is a problem. Each ticket is worked individually but if there are many tickets with the same problem it becomes a known issue for the Engineering team to work on as a whole. 

If you have tried the steps, the issue is still present, and you don't have a ticket opened already please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@CaliGir1​ Yup same exact issue its only the discovery plus app and it takes me an hour to get through a thirty min show because it stops to buffer every 2 to 5 min I've done everything possible and it still does it its only that one app and only on my xfinity works fine on my phone so it has to be an xfinity error and with so many people with the same issue I know its not just me my tv or my internet like you guys at xfinity always seem to think it is

Hello @user_bd2385 Thanks for reporting this to us and we'd be happy to troubleshoot with you. 

Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

@beesunny1 if you have already covered all the options @XfinityRay provided above are still running into issues with Discovery + please send us a private message, so we can help more with this for you!

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

Thank you for reaching out to our Xfinity Forums, @user_496ab7. Are you having issues with the Discovery Plus buffering or is this happening on other apps as well? 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
Ensure you are first signed in, then you will see an icon at the top right of your page.

• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it.

@user_f670e0​ I never got this issue fixed, even after chatting with a rep a couple of times. My LG TV has downloadable apps, though, so I downloaded the Discovery Plus app and now access it with my TV remote. Works great. Hardly ever buffers (like one time in 20 hours of watching). Good luck.

Hi there, I can look into this, can you direct message me the address and name?