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user_7l17k6
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Monday, May 6th, 2024 12:14 PM

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Disappointed with Comcast and Bally Sports

Will be researching other carriers for the Twins when my contract with Comcast ends. Unfortunate for Comcast and many Twins fans

Question

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Updated 

9 months ago

5.4K

50

user_8qhn69

1 Message

11 months ago

I am gratified to see Bally Sports fail.  It has always been a disappointment to see my Florida teams being broadcast on a subsidiary of the despicable Sinclair Broadcasting.  It is the height of hypocrisy for wealthy athletes who (mostly) proclaim support for social justice to suckle at the teat of one of the most hard-right purveyors of fake news.  Good riddance Bally and if my Florida teams don't find a more acceptable network to carry their content then I will find a sports team who does.

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user_oa2g66

2 Messages

11 months ago

So disappointed in Xfinity/Comcast. I would love to read the previous contract vs the most recent proposal. So far i have read that Comcast wanted to make it available for an additional fee to the customer and Bally Sports disagreed. Then Comcast put Bally Sports Bankruptcy business right on the channel. That seemed very childish. I thought it was a joke at first. They could have just been professional and stated they cpuldnt reach an agreement. I hate satellite providers but some Cardinal games are better than none. 

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XfinityAldrik

Official Employee

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2.1K Messages

Thank you for reaching out to us @user_oa2g66! We pay networks and station owners for the ability to deliver their programming to our customers. We negotiate agreements to bring our customers the best value for the content they want. For more information, please check out this article here.
 
Unfortunately, our programming agreement with DSG has expired. We have made a number of reasonable offers that DSG hasn't accepted. This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

user_v3kwsy

2 Messages

Is our Xfinity bill being discounted since we no longer receive Bally Sports??

11 months ago

0

XfinityAmandaB

Official Employee

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2.1K Messages

 

user_v3kwsy That is a great question thank you so much for asking! Yes, customers are being credited for the loss of their Bally Sports network content. They will see this credit and an associated bill message on bills issued between May 26 and June 7, 2024.

 

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11 months ago

0

1225

Contributor

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51 Messages

The credit that's been applied to my bill for the June 1st-June 30th service window is lower than the RSN fee for Ballys, which is still on the bill. Why am I expected to pay $1.85 a month for a channel Comcast won't even let me watch anymore? $1.85 a month turns into $22.20 a year if this blackout of our local sports channel continues. And there's no refund or back credit on the bill for the RSN fee on the bill I paid for the May 1st-31st service window when Ballys was unavailable that entire month, having disappeared on May 1st. Why are we expected to pay a full month's fee for something we couldn't watch and are now paying a partial fee for the same inaccessible content? 

11 months ago

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user_zuutm4

3 Messages

@XfinityAldrik​ this is Xfinity lying. They have not made reasonable offers to ballys, they’ve tried to move them to a higher tier. Pure greed.

10 months ago

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user_iricer

3 Messages

11 months ago

How can Xfinity still be a sponsor of the Atlanta Braves, but yet Xfinity customers can no longer watch the games due to a stupid dispute?

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0

user_iricer

3 Messages

11 months ago

How can Xfinity be an Atlanta Braves sponsor, but due to a stupid dispute with Bally, Braves fans can no longer watch the games if we have Xfinity?

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XfinityMarcos

Official Employee

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2.3K Messages

Hello user_iricer, I can imagine what you're going through, I missed some Suns games for a similar reason. Our programming agreement with DSG has expired, and is the reason we can't carry their channels. Aside from the  Bally sports no longer being availabe, how are the rest of your services doing?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_8mpd62

6 Messages

11 months ago

"We have made a number of reasonable offers..."   Reason is in the eye of the beholder.  Odd that other carriers were able to reach agreement with Bally.  The crux of the problem is that Comcast wants to move Bally to a higher tier, thus gaining higher fees.  Bally doesn't want that because it would reduce the number of eyeballs watching their telecast.  Comcast is deceiving its customers.

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Andyr1

Gold Problem Solver

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8K Messages

11 months ago

It doesn't necessarily mean fewer eyeballs. It means fewer people paying for a channel they never watch.

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Andyr1

Gold Problem Solver

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8K Messages

11 months ago

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user_9a6tqi

1 Message

11 months ago

Fix the Bally Sports issue or Comcast will have a mass exit to Directv & Fubo.  Fix by end of June, or I will switch both internet and tv service.  Having regional MLB is a key reason to have Comcast, without it, it is not worth the price.  

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storck2203

Visitor

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2 Messages

10 months ago

Got a whole $5.70 one credit because of the Ballysport thing. I have been a Concerned/Xfinity customer before they were Comcast. Time to check out YouTube Tv

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XfinityMarcus

Official Employee

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1.4K Messages

storck2203 thank you for using the Community Forums page to reach out, we appreciate your committment and tenure over the years and wouldn't want to lose you as a part of the Xfinity family.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_2vun3r

1 Message

10 months ago

Please explain how I was only credited $11 last billing period, but now have a Regional Sports Fee of $15.45 again on July’s bill? 

#1 - The first credit does not even cover the fee…

#2 - Why is the fee ofc$15.45 [Edit: Netiquette] for July!!

Seems like such a scam…. almost like when I signed up a few years ago and my plan was $127 and now it’s more than doubled at $254. [Edit: Language] to say the least! 

(edited)

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pollytrnr

Visitor

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4 Messages

@user_2vun3r​ you may not have to wait to change.  I didn’t and it turned out in my favor with the incentives offered and I wasn’t charged a cancellation fee.  Just finished watching the Braves.   

10 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

Hello user_2vun3r, thank you for reaching out in our Forum for help with your Regional Sports fee (RSN). The RSN Fee is based on our costs of providing regional sports programming in each area. As the costs to Comcast associated with providing RSNs continues to rise, it's possible that further fee increases will be necessary. I don't a way to lower or adjust this fee, but I can help check for promotions you may be elgible for. Before we look more into those options, you mentioned a previous credit. What was the credit related to? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_uw12cr

1 Message

10 months ago

Ive been with Xfinity for years. Before you were Comcast. If their will be no resolution to the regional teams being broadcast on my television service you will lose a subscriber that pays for every service you provide. That's internet, phone service, and TV subscriber. Another provider just made high speed internet available in my neighborhood. You don't have much longer till I pick up and go. 

(edited)

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Andyr1

Gold Problem Solver

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8K Messages

10 months ago

According to one report, they may be talking again. Don't get your hopes up. Bally lost a hockey team recently. More may follow. Even if there is an agreement, you can probably expect it to involve moving it to a higher tier. Either way, getting it back will require paying more in one way or another.

https://cordcuttersnews.com/comcast-bally-sports-reportedly-restart-talks-as-bally-sports-tries-to-find-a-way-to-keep-going/

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Andyr1

Gold Problem Solver

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8K Messages

10 months ago

Even more anti-Bally news: The Minnesota Twins may be starting up their own channel. According to reports a Twins TV Channel briefly appeared on some cable systems.

https://cordcuttersnews.com/are-the-mlb-minnesota-twins-leaving-bally-sports-a-leaked-channel-suggests-it-could-be-happening/

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user_87374e

Visitor

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1 Message

10 months ago

Xfinity sucks for losing the Atlanta Braves 

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XfinityJorge

Official Employee

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2.1K Messages

 

user_87374e Thank you for feedback and we are sorry for the trouble. We are here to help you and work with you to get you enjoying your favorite sports. Please send us a DM! Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_ogsfbc

1 Message

9 months ago

My in-laws are 93 and 91. They are diehard Twins fans. This disagreement between DSG and Comcast has forced them into missing almost this entire season. (If Comcast moves the Twins games to a premium level, they will still miss it as their community supplies every unit with a basic package only.) Corporate greed at its worst is showing through here! 

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