Disappointed with Comcast and Bally Sports

@user_o640ua I want you to stick with us for years to come so let's review your account and make sure you have a promotion you love! Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

@XfinityEmilyB​ What I want, you can't offer me. I am a baseball fan and can't watch the Tigers. My guess is Xfinity has no interest in a resolution since it's rumored Amazon is taking over Bally's come October. 

You can't offer me what I want when you don't have it.

I understand, user_o640ua. If we do get any more info on Bally, we'll let you know. 

@user_o640ua​ Just checked my June bill and still being charged. They are hoping no one looks at bill so they can keep collecting. Also its not 8-10 bucks mine os 12.95

I got a 5.00 credit. The only reason I have Comcast was to see the Cardinals. Bye bye Comcast. Worst customer service .

So, is this an admission that Comcast isn't even going to try to cut a deal anymore [Edited: "Inflammatory"]

Edited: "Solicitation"] Insane if all you need is Bally's. 

All Comcast is doing is allegedly not charging the RSN fee anymore, not giving us actual discounts. Although the RSN fee is still listed on my next bill so I've saved nothing yet but missed plenty of games that I already PAID FOR! And apparently Comcast will be charging me for games they refuse to allow me to see AGAIN on the 15th. [Edited: "Solicitation"]. [Edited: "Solicitation"]

Hello, @1225. We’ve been flexible with DSG, who is in bankruptcy proceedings but have been unable to reach an agreement that’s fair for our customers. This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks. At this time, we aren’t authorized to carry their programming.

@XfinityKei​ hmmmmm, so are you saying to sign up with Fubo AND keep Xfinity? Makes no sense to spend on two service. Thanks for the offer. This makes it easier to walk away.

@user_7l17k6, we certainly do not want to lose you as a customer, and we truly apologize for any inconvenience or frustration this has caused you. The Fubo offer would be separate from your Xfinity services, but does include a free trial period, and 30% off for two months on the Pro and Elite tiers. 

We will definitely get your feedback passed along as well. Thank you! 

@XfinityKei​ - this is completely unhelpful.  It does not help me solve the problem of watching my teams, the #1 reason that I have cable.  Agree with the above.  Why sign up for Fubo and have Xfinity.  I'll just drop Xfinity for breach of contract, thank you 

@user_ltsgug​ bally is preventing comcast from airing the channel

@user_ltsgug​  Thanks for reaching out about the loss of Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks. This programming is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit www.xfinity.com/howitworks.

Sure. And subscribers can drop them for someone providing the services they want. It works both ways. 

@user_yr8myg​ have you reached to Bally's as well?

there are 2 sides to this situation, and if Bally's is asking something ridiculous like $50/month per subscriber, then i would applaud xfinity for saying no and not jacking up my bill...

Good afternoon @user_zxp42v, and thank you for taking the time to reach out on our Forums regarding your Bally concerns. I see you are wondering why we no longer have Bally. Unfortunately, our programming agreement with Diamond Sports Group (DSG) who owns Bally, has expired. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers.  This means we no longer have the rights to carry their channels, including your local Bally Sports network. The loss of this channel will result in savings that we’ll pass along to you, and you’ll see an automatic credit in your bill in the coming weeks.

We apologize for any inconvenience, please let us know if you have any additional questions our team can help with. 

so if you not longer have regional sports why are you still billing for it? I've called and the agent cannot explain it other that I will get a one time credit of $20, while you will continue billing me $10 a month for something I do not get. To me that sounds like fraud.

@XfinityAlyssaA​ "...have been unable to reach an agreement that's fair for our customers."  Well I guess then that the other cable providers have reached agreements with Bally that are NOT fair to their customers?  Hmmm

Hi, please be aware that Xfinity has not actually been flexible with DSG. They wanted to bump them to a higher tier and make them pay Xfinity more. They have been unwilling to budge, so not only is DSG in the wrong but also 100% Xfinity. Kind of an idiotic thing to do for a company in bankruptcy. Xfinity is pure greed, and watching DSG and Xfinity fail here is like watching two bullies take advantage of everyone.