Visitor
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3 Messages
Constant audio and video issues with NBCHD programing.
I'm experiencing audio and video issues with NBCHD such as frozen screens, loss of audio, and black screen delays. We can't watch live programming without these problems.
Visitor
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3 Messages
I'm experiencing audio and video issues with NBCHD such as frozen screens, loss of audio, and black screen delays. We can't watch live programming without these problems.
XfinityCliff
Official Employee
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409 Messages
7 days ago
Hey thanks for reaching out on our Xfinity Community forums @user_mf02hb!
It can be frustrating when a particular channel has issues like delays and loss of audio or frozen images.
Is this happening on all of your TV boxes or just one particular box? Also, is it just that channel?
If it's just one box, try power cycling the box. Unplug it from power for 30 seconds. Plug it back in and let it cycle up completely and then check the channel.
If that doesn't help, try refreshing your equipment using the Xfinity App. Open the App, select the TV equipment, then run the troubleshooting or signal refresh option.
If the issue persists after trying these steps, please let us know so we can continue to assist! 😀
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GloverCats
Visitor
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1 Message
7 days ago
I am having the same issue with NBCHD. It is happening on both my xfinity boxes. Other channels are fine, just NBCHD. Cannot switch to SD to see because the boxes auto tunes to HD channel. The audio is like 5 seconds ahead of the video feed. Have already tried a hard reset, doesn't do anything.
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