William9 Great question! I would be asking if I were having issues too. We are happy to help troubleshoot with you. Are you having this problem with any other Network?
No. All other networks are running smoothly. The change occurred when there was a programming change a few weeks ago. For example, the Xfinity Guide said that shows such as SG1 and Buffy were playing, but Comet was constantly playing another TV series. The TV feed was good then. Then, when Comet switched back to programming that was in sync with the guide, the jerkiness started and continues to this day.
William9 Oh, that sounds frustrating. Not the experience we would like you to have. To confirm, did you try any troubleshooting steps on your end? Such as rebooting the box manually or through our awesome Xfinity App? Did you check the coaxial connection on both ends as well (wall plate and TV box) to make sure it's tight?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have multiple set top boxes that I troubleshot with Restart and System Refresh. All connections are tight. Nothing helped. Could it be from the transmission feed to and from Xfinity Pekin channel 1181 to me? The Comet channel used to come retransmitted through Xfinity from local TV station WHOI.
That is so strange! Is this happening with a particular program or just randomly with any programing on the Comet channel? I am really curious if this is isolated to a certain title on the network.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityPeterH
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