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tparisi
1st Topic
Originator

Visitor

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2 Messages

Monday, October 23rd, 2023 9:31 PM

Closed

Channel subscription required to record channel

I'm suddenly getting the message:

Channel subscription required to record channel

When trying to record on ESPN or any other channel but the basic channels. This is affecting scheduled recordings that have been in place for a while. 

Question

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Updated 

1 year ago

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XfinityAntoine

Official Employee

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1.4K Messages

1 year ago

Hello there, tparisi! I'd be more than happy to look into this for you. Sounds like it could be an in-home network issues. I'd like to take a look at your account to be sure. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

 

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tparisi

Visitor

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2 Messages

Refresh worked to resolve issue. Thanks

1 year ago

0

XfinityLinda

Official Employee

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1.4K Messages

@tparisi We are happy the issue was resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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