Visitor
•
7 Messages
Channel not authorized V58
Two days now I've had this message on my tv - Channel not authorized V58 (TiVo box).
Can someone help? calling customer service is pointless, never get anywhere with them
Visitor
•
7 Messages
Two days now I've had this message on my tv - Channel not authorized V58 (TiVo box).
Can someone help? calling customer service is pointless, never get anywhere with them
CCJessie1
Retired Employee
•
5.9K Messages
3 years ago
@marynaa88
Thank you for posting your question here in the Xfinity Forum and we apologize you are experiencing issues. It sounds like you are using a TiVo box, can you please share what you are attempting to watch in your TiVo box when you receive this error? Can you also verify if this TiVo box that is experiencing this issue has an Xfinity CableCard? If so, are you able to verify if the channel you are attempting to watch is part of your Xfinity television package?
For additional information about using Tivo equipment with Xfinity CableCards, please see the following articles:
https://www.xfinity.com/support/articles/connecting-tivo-to-digital-adapter
https://www.xfinity.com/support/articles/set-up-tivo-series-3hd
Once we hear back from you we will have a better understanding of what you are experiencing and how we can assist. We look forward to hearing back from you.
0
0
marynaa88
Visitor
•
7 Messages
3 years ago
No channels are working and yes its a cable card. We tried all the troubleshooting possible.
yes we are using a tivo box with a cable card
5
0