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billdz
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28 Messages

Thu, Aug 12, 2021 3:37 PM

Channel lineup for current service and possible upgrades?

When I click on my channel lineup, it shows every channel, not just the ones in my package. How can I get a list of just the channels in my current package? And how can I get a list of channels I would get with various upgrades?

Thank you,

b 

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Updated 

2 m ago

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Accepted Solution

BruceW

Gold Problem Solver

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23K Messages

2 m ago

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user_9dff07

Visitor

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6 Messages

@BruceW It only shows Basic/Extra/Preferred, but not does specify all channels added under "Digital Starter" "Sports & News", "More Sports and Entertainment", "Kids and Family", "Entertainment", "Latino" or "Deportes"

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2 m ago

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XfinityAntoine

Official Employee

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180 Messages

Hey @user_9dff07. If you click "change" on the top left next to the address and and put in your address it will update to package names in your region, including packages like "Digital Starter". 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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user_9dff07

Visitor

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6 Messages

@XfinityAntoine Tried that again.

Still get

Good news! Xfinity service is included at your address.

We've partnered with your community to bring Xfinity service to [REDACTED]
866-694-9415
I logged out and used an address I know is under contract with RCN, and I got sent to the plan builder, which again only had sample channels of basic, extra, and preferred. On the add on page it listed sample channels for the lower packages and had no hyperlink for channels in the More Sports and Entertainment package
At that previous building, I was accustomed to having a nice downloadable PDF that listed every channel available in the market, sorted by what package it was in. Does Xfinity have one? I can't find it.

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2 m ago

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XfinityChristina

Official Employee

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435 Messages

We may not have that as an option online, I am currently digging into this. You can go here though https://comca.st/3ndQ08s. Otherwise, we should be able to send you over more information for your specific account in a DM if this doesn't work first. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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billdz

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28 Messages

2 m ago

Thank you very much!

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