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user_c73c31
1st Topic

Visitor

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1 Message

Saturday, July 9th, 2022 2:18 AM

Closed

Channel favorites

​WHY is it I favorite HD channels in the 700-800 channels and they tag/favorite the "UHD/4K" channels in the 1000+ channels, YET, under "My Favorites" selection under guide I CAN NOT access  the UHD/4K channels!? I have to switch to "All HD" channel to access the 1000+ channel and pan through ALL THE CHANNELS, not just "My Favorites"! That's just the start, IF I use the Xfinity APP say through my Fire stick, it recognizes "My Favorite" channels......... Please explain to me why this is the case. FIX YOUR [Edited: "Language"]!​

Question

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Updated 

3 months ago

 • Edited

121

4

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XfinityJosephB

Official Employee

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694 Messages

9 months ago

I am sorry that you are having a concern with your service! I am happy to try and take a look with you and get this fixed! Can I get you to send me a DM with your name and your full address as well? You can do that by following these directions: 

To send a direct message you may need to:

Click "Sign In"

Click the "direct message" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

0

0

user_ecea61

Visitor

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1 Message

8 months ago

I have the same issue… is there a fix coming soon?

1

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XfinityPaula

Official Employee

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465 Messages

Hello @user_ecea61 Thanks for sharing that you are having the same experience with favorites and navigating the channels. I do not have this listed as a known issue, so we would need to troubleshoot your account and open a request with our repair team to help us out. 

Would you please send us a direct message with your name and service address?

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

windwardpartner

Frequent Visitor

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12 Messages

3 months ago

I am having the same issue - removed channels 700-800 from favorites, added matching channels in 1000+ range.  When I view 'favorites' in on-screen guide, only the 'old' favorites (ch 700-800) appear.  Channels in 1000+ range only appear when 'all channels' guide view is selected.

1

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XfinityDaryl

Official Employee

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720 Messages

Here is a link (https://www.xfinity.com/support/articles/uhd-4k-faqs) that explains how to watch 4K on Xfinity TV and how to adjust your video display https://www.xfinity.com/support/articles/x1-video-display.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

MNtundraRET

Expert

 • 

5.5K Messages

3 months ago

There are no 4K channels to watch over linear cable.  Those are HD (720p) channels listed in a different order.

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