Channel 846 Monumental Sports Network

Yes I watched the game on Friday night on MSN, but last night and today only getting a peacock.  I could get it on my phone by using my Xfinity account.  Trying to find out from Xfinity if channel 846 is only viewable in certain areas, but cannot get an answer.  I also have a ticket opened up with MSN. 

Same issue here in Hanover PA.  Has anyone received any information?

Hello, @user_sb7mfz. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance with the Monumental Sports concern. With hockey recently starting, I know if I was in your shoes and couldn't watch the Kraken games in my area I would be reaching out as well. 

I've seen customers reporting they can now view content again, as well as on channel 1256. Are you still experiencing issues with only seeing the peacock logo or area sports team? 

@user_9l91by​ have problems here in Greencastle PA too

Hey there, @user_uj00g2 ! That certainly is strange, and not the experience we want for our customers to have. Are you able to see the hockey game on channel 1256? Are you still seeing only the Peacock label on the other channel?

I am in New Freedom and it is still out.  I continue to see the flashing peacock.  I called Xfinity yesterday and spoke to a tech.  He saw I posted this on the forum.  He was not really sure what was going on and after I explained the issues and many others having them, he did think it was on their end.  After sending a bunch of signals to my box it did not fix anything.  He was going to elevate to the advanced team or something like that, but then it told him a tech needed to come out.  I thought the tech was coming out to the area to fix something, but then he said they needed to come to my house.  Not sure why since it is not a single issue with me.  So I agreed hoping he might be able to see it and escalate it.  So he is coming out Monday morning.  No idea what he is going to do since it is a widespread issue.

Still no response from MSN, besides the standard we received your email and here is your incident #.  

I was able to watch the Caps on Monday night on channel 846, but then noticed it was not working prior to the game on Wednesday night.   I also have a feeling this channel will no longer be available in PA.  I have watched the Caps for an eternity, so this will not sit too well with me.  Wednesday I was able to login to the MSN site with Xfinity credentials as well and watch on my phone.  I also have a Roku stick and I loaded the MSN app up on it.  However, when it provides the code and I go to the website on my phone to activate it using the code it will not accept it.  When I login to MSN site and go to Account > Device Management I see my Roku listed.  Really strange it will not work.  I never had issues when it was NBC Sports Washington with channel or app.

Agree they should be able to tell us if the channel has been disconnected for our viewing area.  Just strange it was fine without any issues when it was NBC Sports Washington and then when it was rebranded to MSN it worked as well, up until recently.  I have another email out to the MSN support, but I do not get any responses.  I also have something out on an Xfinity Reddit page.  Maybe if enough people start bringing it up they might realize something is wrong.  Just frustrated right now.

If any others want to try this  https://www.reddit.com/r/Comcast_Xfinity/.  I have been chatting with an Xfinity rep I guess. No solutions yet.  Also they did tell me about channel 27, 1251, and 1256 being the same.  1256 does not have programming and the others have the peacock.

Channel 1256 which is MSN 2 had the Peacock on it Wednesday night (it was suppose to be the Wizards Game) when I was trying to figure out a resolution to 846.  

Yes I see the same thing on 1256 only.  However, when looking at the guide this channel only has Sign Off and nothing else.  From my chat with tech on Reddit they said they reported it to their back end team for further review.  I will keep my appointment for Monday to see if that tech has any thoughts or can kick it back to someone to look at.

Just checked here in New Freedom and 846 and 1251 both work now.  

Yup, working at my place in New Freedom now too. What a cluster working with these companies...

Appreciate all the efforts here.

BTW, saw this for 1256, took it to mean it'll be used for conflicting games maybe?

@user_5tt08j We appreciate you providing an update and are thrilled that you are now able to view your programming with no issues.

@user_nfk7bc Are you still having issues viewing 846 & 1251 outside the Xfinity Stream app?  

Yes, still have the Peacock on 846 and 1251

@user_nfk7bc We can take a deeper look for you on this concern, and see if we can find additional information on the issue. Please send us a direct message, so we can gather additional details. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Both channels are working tonight.

Thank you so much for the update, and we are happy to hear that. If any issues do occur again, please do not hesitate to let us know! Our team is always here to help @user_nfk7bc.

All MN channels still working in New Freedom since the "fix" on Friday.

Hopefully they are just working their way through the different cable providers with whatever it is they do that seemingly takes too long to do...

Hello, @user_p0vz1v! Thanks for reaching out to us on the forums. I apologize to hear that you are having issues with these channels. Since it has been a few days are you still having issues with the channels listed? If so, can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

I do not have a Direct Message Icon at the top right of the page? 

I am still having the issue with channel 846, 1251, 1256.  I was on chat again last night, still no help.  Can we please get this fixed? We watch 846 a lot.  No trouble until 10/17.  I was assured last night on chat that this would be fixed (as I was with the other 3 chats and the live phone call) 

I have found the icon and have posted the Direct Message 

My channel 846 and 1251 are now working. Thank you to all who helped to get this done. It is appreciated!!!

Channel 846 and 1251 are working in Waynesboro PA now. Hopefully yours in Greencastle are working too. If not maybe soon.

Good afternoon @user_7xsks2, we're sorry to hear your channels 846, 1251 and 1256 weren't working, and apologize for any inconvenience. Are you able to access those channels now or are they still not working? If they still aren't working may I ask if you are getting error codes or messages on your screen?

@nhaddaway, Thank you for reaching out to Xfinity Support. Let us know if you are still having an issue. We may need to take a closer look and run through some troubleshooting steps with you if it is still going on. 

@user_z56lgg Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.