While checking your SAP setting is a first good step, it may not be the fix. It wasn't for me either...and only NFL games were coming in for Spanish for me as well (even though SAP was turned to "off"). After digging through the forums for like 30 minutes, I think I found the fix. I did it and haven't had any Spanish broadcast for the NFL game for like 10 mins after I did the switch. You have to turn off "video description" in your settings. If you have an X1 remote, hit the "B" button (above the number pad) and that should bring up your settings screen. Scroll down to "video description" and make sure it's turned to "off". That seemed to help me at least. Good luck!
Thanks for posting this fix. Just used it. The only difference I found is that it was "audio description" that had to be turned off to stop getting the Spanish play-by-play.
On phone for about 2 hours with xfinity to get help to change Spanish broadcast on nfl games. Could not help. Will mail new remote. Our old remote does not have many features on it so hope new remote will work. If others are having problem also nfl might lose bigger audience of English speakers than they gain with Spanish speakers!!
Hi, @user_d4aa2d. The fix for this is normally turning video/audio description off, but if that doesn't work we want to help while it is going on. Please reach out here if it is still an issue.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Same problem here. Commentary on FOX 5 HD channel strictly coming in spanish. All other channels work how they should...in English. None of the suggestions for a fix via this forum or any other website work. There isn't a "video description" option, only a "audio description" option and all are off. Primary language....you guessed it. ENGLISH.
Hopefully xfinity will fix this issue for English speaking customers in the USA.
The audio for the Sunday and the Thursday night XFINITY NFL games in Jackson, MS were in Spanish. I did the following to stop broadcasting the NFL games in Spanish. In the area directly below the “Guide, Xfinity, and PG down” labels on the remote, I found and pressed the "B" button. This brings up the settings menu. I scrolled down to "Audio Description" and set it to "Off". This technique worked for me. Good luck!
"I found and pressed the "B" button. This brings up the settings menu. I scrolled down to "Audio Description" and set it to "Off". This technique worked for me."
pecpe
Regular Visitor
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1 Message
5 years ago
turn off sap
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JordanM
New Poster
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5 Messages
5 years ago
While checking your SAP setting is a first good step, it may not be the fix. It wasn't for me either...and only NFL games were coming in for Spanish for me as well (even though SAP was turned to "off"). After digging through the forums for like 30 minutes, I think I found the fix. I did it and haven't had any Spanish broadcast for the NFL game for like 10 mins after I did the switch. You have to turn off "video description" in your settings. If you have an X1 remote, hit the "B" button (above the number pad) and that should bring up your settings screen. Scroll down to "video description" and make sure it's turned to "off". That seemed to help me at least. Good luck!
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stu_d126
Contributor
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390 Messages
5 years ago
Perhaps you stumbled on to the Rosetta Stone channel for learning Spanish. 🙂
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edgartown
New Poster
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2 Messages
5 years ago
Thank you so much. This was so frustrating. Even Xfinity Help was no help.
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MrsCRuss
New Poster
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1 Message
5 years ago
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user_428f21
Visitor
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1 Message
4 years ago
what is the purpose of this?????
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user_4e6b76
Visitor
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1 Message
4 years ago
Thanks for posting this fix. Just used it. The only difference I found is that it was "audio description" that had to be turned off to stop getting the Spanish play-by-play.
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user_d4aa2d
Visitor
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2 Messages
4 years ago
On phone for about 2 hours with xfinity to get help to change Spanish broadcast on nfl games. Could not help. Will mail new remote. Our old remote does not have many features on it so hope new remote will work. If others are having problem also nfl might lose bigger audience of English speakers than they gain with Spanish speakers!!
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user_ed4865
Visitor
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2 Messages
4 years ago
Same problem here. Commentary on FOX 5 HD channel strictly coming in spanish. All other channels work how they should...in English. None of the suggestions for a fix via this forum or any other website work. There isn't a "video description" option, only a "audio description" option and all are off. Primary language....you guessed it. ENGLISH.
Hopefully xfinity will fix this issue for English speaking customers in the USA.
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0
user_35780f
Visitor
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1 Message
4 years ago
The audio for the Sunday and the Thursday night XFINITY NFL games in Jackson, MS were in Spanish. I did the following to stop broadcasting the NFL games in Spanish. In the area directly below the “Guide, Xfinity, and PG down” labels on the remote, I found and pressed the "B" button. This brings up the settings menu. I scrolled down to "Audio Description" and set it to "Off". This technique worked for me. Good luck!
(edited)
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