While checking your SAP setting is a first good step, it may not be the fix. It wasn't for me either...and only NFL games were coming in for Spanish for me as well (even though SAP was turned to "off"). After digging through the forums for like 30 minutes, I think I found the fix. I did it and haven't had any Spanish broadcast for the NFL game for like 10 mins after I did the switch. You have to turn off "video description" in your settings. If you have an X1 remote, hit the "B" button (above the number pad) and that should bring up your settings screen. Scroll down to "video description" and make sure it's turned to "off". That seemed to help me at least. Good luck!
Responses
pecpe
Regular Visitor
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1 Message
8 m ago
turn off sap
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JordanM
New Poster
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5 Messages
8 m ago
While checking your SAP setting is a first good step, it may not be the fix. It wasn't for me either...and only NFL games were coming in for Spanish for me as well (even though SAP was turned to "off"). After digging through the forums for like 30 minutes, I think I found the fix. I did it and haven't had any Spanish broadcast for the NFL game for like 10 mins after I did the switch. You have to turn off "video description" in your settings. If you have an X1 remote, hit the "B" button (above the number pad) and that should bring up your settings screen. Scroll down to "video description" and make sure it's turned to "off". That seemed to help me at least. Good luck!
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studolgon
Valued Contributor
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377 Messages
8 m ago
Perhaps you stumbled on to the Rosetta Stone channel for learning Spanish. 🙂
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edgartown
New Poster
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2 Messages
8 m ago
Thank you so much. This was so frustrating. Even Xfinity Help was no help.
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MrsCRuss
New Poster
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1 Message
5 m ago
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