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Hyzzzer
1st Topic

Visitor

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1 Message

10/04/2026 2:19 PM

Channel 402 - Sports

Why did you remove channel 402? I have paid a large bill for years to watch the MN Timberwolves and Wild. Now you don't carry them. Then when i tried to lower my TV plan, my bill somehow goes up? 

Question

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Updated 

21 days ago

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XfinityJanelle

Official Employee

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2.5K Messages

29 days ago

@Hyzzzer Thank you for visiting our official Xfinity Forums Community support page. I understand how inconvenient it can be to not be able to watch your favorite team(s). Comcast does all they can to reach an agreement with carriers up until the last minute. Unfortunately an agreement has not been met at this time for Minnesota Wild games to be aired on the Xfinity service. You are more than welcome to send our team a direct message with your full name and service address so that we may perform an account review. 
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_tf6qw4

Visitor

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1 Message

23 days ago

I'm in the same boat - I'm getting ready to stop my services with Xfinity/comcast 

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XfinityThomasA

Official Employee

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4K Messages

 

Hello, user_tf6qw4! It's imporant to us you're able to enjoy your favorites and we appricate the chance to help. Let's take a closer look at your account, service needs, and options together and find the best fit for you. 

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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