Sax76's profile

Regular Visitor

 • 

7 Messages

Sat, Jul 17, 2021 8:27 PM

Change My Channel Lineup

We currently have Signature Triple Play. We are on a fixed income and need to lower our $242.61 monthly bill. Please change our plan to the Standard Triple Play

Responses

XfinityJay

Official Employee

 • 

154 Messages

2 m ago

Greetings, @Sax76. Thanks so much for taking a moment out of your busy day to leave a post on our community forums. You have definitely come to the right place for assistance. It's our priority to find the perfect package for you and your household. Please send us a Peer to Peer Chat to begin. I will reach out to you as soon as your message comes through. Hope to hear from you soon!  

Regular Visitor

 • 

7 Messages

2 m ago

Thank-you Comcast Jay. First of all we are happy with our Comcast service, we just need to decrease our expenses. If we change our channel line up from Signature (210 + channels) to Standard (130 + channels) how much would our monthly bill decrease?

Official Employee

 • 

205 Messages

That’s a great question! It looks like you have looked into some options already and I would be glad to get you a quote and talk to you about all your options. I know it’s equally important to save money as it is to have the right services for you and your family. I can help you balance both to get the most value. Because I will need to gather some personal information, would you mind sending me a private message, please? Here are the steps to reach out to us in a peer to peer message 😊.

 

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here