Hello @user_x2ntpj we want to ensure your services are working as you need! Can you please go into more detail on your issue? Are you turning on the closed captioning on your TV box and it automatically turns off? Are the captions freezing/staying on screen or completely disappearing? If after you turn closed captioning on and it turns back off, does the settings for this show off as well, or does that still show that they should be on?
In the future, please avoid creating multiple posts for the same issue to help adhere to our Community Guidelines.
XfinityKatie
Official Employee
•
744 Messages
9 months ago
Hello @user_x2ntpj we want to ensure your services are working as you need! Can you please go into more detail on your issue? Are you turning on the closed captioning on your TV box and it automatically turns off? Are the captions freezing/staying on screen or completely disappearing? If after you turn closed captioning on and it turns back off, does the settings for this show off as well, or does that still show that they should be on?
In the future, please avoid creating multiple posts for the same issue to help adhere to our Community Guidelines.
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