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user_tnzgwd
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Wednesday, November 5th, 2025 12:33 AM

CBS dropping out

This afternoon CBS broadcasting keeps dropping out every few minutes.  Saw it was an issue a year go also.  Tried chat but really, who has that much time to waste?  Was there ever a solution?

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5 months ago

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mem2424

New Poster

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6 Messages

5 months ago

2 days now?  what's up with CBS going black screen?

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XfinityGabriel

Official Employee

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3.1K Messages

 

mem2424, Hi there! Thanks for reaching out. I can undersand the inconvenience caused by experiencing a black screen when trying to enjoy a favorite channel. You're in the right place. We are a team of experts dedicated to resolving video service concerns over social media. We can help. Are you still getting that black screen at this time?

 

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5 months ago

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XfinityJeniece

Official Employee

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3.9K Messages

5 months ago

Hey there, @user_tnzgwd, thanks for reaching out through Xfinity Forums regarding CBS. We would be happy to help you with troubleshooting. Is this the only channel you are having issues with?

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user_tnzgwd

5 Messages

Yes, the only channel.  No issues today however!

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5 months ago

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XfinityDuron

Official Employee

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629 Messages

Unfortunately, we can not troubleshoot if there is no issue at the time. However, I will leave this thread open and if things change feel free to reach out to us. 

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5 months ago

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stevebpsf

Contributor

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190 Messages

5 months ago

I noticed  it too.  Monday  November 3 and today Thursday November 6, program I am watching  freezes.   Last time this happened I called the overseas Representatives at Comcast and they said they were aware of this issue and that it would be fixed in 48 hours. I guess it hasn't been fixed. And just for the record I have reset my box several times all connections are tight and I recently had a technician come to my house to inspect so please do not offer those suggestions.

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