CBS dropping out

This afternoon CBS broadcasting keeps dropping out every few minutes. Saw it was an issue a year go also. Tried chat but really, who has that much time to waste? Was there ever a solution?

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mem2424

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6 Messages

20 days ago

2 days now? what's up with CBS going black screen?

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mem2424, Hi there! Thanks for reaching out. I can undersand the inconvenience caused by experiencing a black screen when trying to enjoy a favorite channel. You're in the right place. We are a team of experts dedicated to resolving video service concerns over social media. We can help. Are you still getting that black screen at this time?

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18 days ago

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XfinityJeniece

Official Employee

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3.6K Messages

19 days ago

Hey there, @user_tnzgwd, thanks for reaching out through Xfinity Forums regarding CBS. We would be happy to help you with troubleshooting. Is this the only channel you are having issues with?

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user_tnzgwd

5 Messages

Yes, the only channel. No issues today however!

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19 days ago

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XfinityDuron

Official Employee

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364 Messages

Unfortunately, we can not troubleshoot if there is no issue at the time. However, I will leave this thread open and if things change feel free to reach out to us.

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19 days ago

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stevebpsf

Contributor

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185 Messages

19 days ago

I noticed it too. Monday November 3 and today Thursday November 6, program I am watching freezes. Last time this happened I called the overseas Representatives at Comcast and they said they were aware of this issue and that it would be fixed in 48 hours. I guess it hasn't been fixed. And just for the record I have reset my box several times all connections are tight and I recently had a technician come to my house to inspect so please do not offer those suggestions.

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XfinityMarcus

Official Employee

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1.9K Messages

stevebpsf thank you for using the Xfinity Community Forums page to reach out regarding the issue with this particular channel. Were you watching the same program both times the error occurred?

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17 days ago

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stevebpsf

Contributor

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185 Messages

XfinityMarcus It seems to be an issue for morning and afternoon Daytime programming on CBS possible national feed.

Like everyone here on this thread it appears to be a known issue at Xfinity from what the Customer service rep in the Philippines told me and would be resolved soon that was March 2025.

Since that time and unrelated to this issue , I have all cable boxes replaced in my home , had a technician replace cable wiring , rebooted my boxes/ done system refreshes and other things . While this issue appears to be sporadic and does not happen every day it is still annoying that I'm not the only one experiencing the same issue Nationwide .

(edited)

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11 days ago

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XfinityThomasA

Official Employee

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3K Messages

stevebpsf - We apricate your feedback and the oppurnity to troubleshoot this issue with you. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 days ago

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Channels and Programming

user_tnzgwd

CBS dropping out

mem2424

XfinityGabriel

XfinityJeniece

user_tnzgwd

XfinityDuron

stevebpsf

XfinityMarcus

stevebpsf

XfinityThomasA

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