cartoon network now a paid service?
My bill is electronic so I missed the notice stating this change. I really feel this is a breach of contract, but I am sure buried in the legal jargon, Xfinity can do anything they want. I do understand this is probably not all on you, considering Cartoon Network is owned by ATT, one of the largest unregulated monopolies on the planet. I am speculating ATT is behind this hike, forcing its competitors to pony up on the channels they own, but doesn't really explain the customer experience of your organization.
I left Xfinity years ago because of the ever increasing costs and subpar service. I've only been back with Xfinity for for a handful of months and already I am looking for new service provider. My service (cable & Internet) seem to go out at least once a month for several hours at a time. When I try to call in for help I get your your automated system which is the worst I have ever experienced of any company. Instead of being helped, I end hanging up extremely angered. When I do get someone live, its someone from a foreign country who reads and reacts from placated script. They are usually powerless to do anything outside the script and have questionable basic English skills. The whole customer experience on trying to get help barely registers as a 2 on a scale from 1 - 10.
My service provider search continues....