Contributor
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29 Messages
Can't access Free Week of BritBox
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
Contributor
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29 Messages
The menu shows Britbox as being free this week starting today but when I try to view them there is no access.
kbs1rn
Frequent Visitor
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8 Messages
2 days ago
Same here. It wants me to sign up for a Brit Box subscription. The only ones viewable are shows on channels I already have or are free, ie Peacock or Tubi.
1
jiminterr
New Poster
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3 Messages
2 days ago
Same, menu shows Britbox as being free this week starting today but when I try to view them there is no access
1
user_7yq7tb
Visitor
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1 Message
2 days ago
Same here. tried to get chat help Agent did not have a clue/ Britbox wants me to Pay! I clicked through "Free this week{ to try to view content. I had no problem with past "free this week" content!
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user_43c189
Visitor
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6 Messages
2 days ago
I, too, am unable to access any free content on BritBox, although Xfinity lists BritBox as "Free this Week." I hope they will fix it.
It's hit or miss whether I can get the weekly "Free" channels or shows that Xfinity announces it is offering.
I'll check back to see if an employee can help. I spent way too much time tonight trying to access BB and searching the Xfinity website for answers or solutions. I guess I should watch less TV.
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karins4
Contributor
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29 Messages
1 day ago
Day 2 of the Britbox free week and still can't access any of the movies or shows.
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user_dlt35z
Visitor
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2 Messages
1 day ago
It’s very frustrating!
2
verison
Visitor
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8 Messages
1 day ago
I called them and they said to use your Xfinity log in and password. It does not work. Xfinity employees will just make up answers to get you off the phone. Let's face it Xfinity customer service is horrible.
1
exxray1
New Poster
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4 Messages
19 hours ago
Me either! Any show on the list will only take me to the subscribe page. Last time I checked, signing up for $9.99 a month is NOT FREE!
XFINITY, YOU NEED TO FIX THIS!!!!
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user_zyx36r
Visitor
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1 Message
19 hours ago
Same issue. If FREE fix it or if not remove it. I pay a ton for this service and this is ridiculous!
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zhappychef
Regular Visitor
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26 Messages
6 hours ago
Day 3 of BritBox not being free, even though it is still advertised as being free on "Free This Week". Very surprising this has not been fixed yet.
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user_60c08e
Visitor
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16 Messages
3 hours ago
It’s annoying. I finally called yesterday and the lady said you need to create an account to watch and not be charged. I’m not going to do it because it’s really the same process as a trial…I could take advantage of that same thing on Amazon. Xfinity shouldn’t promote this as a free week of the service, since none of the other weekly promos required you to sign up to watch a channel this way.
1
karins4
Contributor
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29 Messages
1 hour ago
Why is no one from comcast reaching out here? Day 3 and still can't access the free week of BritBox. No, you can't just go logon to the app...that doesn't work. All other free weeks have movies and show episodes showing as available for free for the week and I just need to click on the episode I want to watch. Please help! We are running out of time.
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