Can't access Free Week of BritBox

The menu shows Britbox as being free this week starting today but when I try to view them there is no access.

Responses

Oldest First

Selected Oldest First

kbs1rn

Frequent Visitor

•

8 Messages

3 days ago

Same here. It wants me to sign up for a Brit Box subscription. The only ones viewable are shows on channels I already have or are free, ie Peacock or Tubi.

2

U

user_60c08e

Visitor

•

16 Messages

Good to see that I’m not the only one.

Like

Reply

2 days ago

Hello, kbs1rn, and other community members. We understand how frustrating it can be to see the Free This Week BritBox offer and then be prompted to sign in or subscribe when trying to watch. Our teams are aware that some X1 customers are experiencing this issue and are actively working to resolve it.

We don’t have a fix available at this time, but we’ll continue to keep this thread updated as soon as additional information becomes available. Thank you for your patience while our teams work on this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

13 hours ago

jiminterr

New Poster

•

4 Messages

2 days ago

Same, menu shows Britbox as being free this week starting today but when I try to view them there is no access

9

U

user_7yq7tb

Visitor

•

1 Message

2 days ago

Same here. tried to get chat help Agent did not have a clue/ Britbox wants me to Pay! I clicked through "Free this week{ to try to view content. I had no problem with past "free this week" content!

1

XfinityLinda

Official Employee

•

2.9K Messages

@user_7yq7tb We'll continue to work on this issue, and provide a resolution once we have one. Thanks!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

9 hours ago

0

U

user_43c189

Visitor

•

6 Messages

2 days ago

I, too, am unable to access any free content on BritBox, although Xfinity lists BritBox as "Free this Week." I hope they will fix it.

It's hit or miss whether I can get the weekly "Free" channels or shows that Xfinity announces it is offering.

I'll check back to see if an employee can help. I spent way too much time tonight trying to access BB and searching the Xfinity website for answers or solutions. I guess I should watch less TV.

1

XfinityBenny

Official Employee

•

1.8K Messages

@user_43c189 Thanks for adding to the thread. Check out the comment posted here https://forums.xfinity.com/conversations/channels-and-programming/cant-access-free-week-of-britbox/6af21f078ea252bb548831c6?commentId=6af2584d5f764d230e85db8e&replyId=6af5088421ef31b8ff50c788 for the latest updates.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

7 hours ago

0

karins4

Contributor

•

30 Messages

2 days ago

Day 2 of the Britbox free week and still can't access any of the movies or shows.

0

U

user_dlt35z

Visitor

•

2 Messages

2 days ago

It’s very frustrating!

2

zhappychef

Regular Visitor

•

28 Messages

It really is frustrating. I even contacted xfinitysupport via direct message. A ticket was opened, and then promptly closed. UPDATE: I have been informed that another ticket is open and being worked.

(edited)

Like

Reply

2 days ago

karins4

Contributor

•

30 Messages

@zhappychef oh good, hopefully it will be fixed today then!

Like

Reply

2 days ago

verison

Visitor

•

8 Messages

2 days ago

I called them and they said to use your Xfinity log in and password. It does not work. Xfinity employees will just make up answers to get you off the phone. Let's face it Xfinity customer service is horrible.

1

zhappychef

Regular Visitor

•

28 Messages

@verison I get frustrated when customer service just uses scripts instead of listening and trying to understand the issue.

I did get a follow-up call from xfinity support to say that they confirm there is an issue and the engineers are working on a fix

Like

Reply

2 days ago

exxray1

New Poster

•

4 Messages

1 day ago

Me either! Any show on the list will only take me to the subscribe page. Last time I checked, signing up for $9.99 a month is NOT FREE!
XFINITY, YOU NEED TO FIX THIS!!!!

0

U

user_zyx36r

Visitor

•

1 Message

1 day ago

Same issue. If FREE fix it or if not remove it. I pay a ton for this service and this is ridiculous!

0

zhappychef

Regular Visitor

•

28 Messages

21 hours ago

Day 3 of BritBox not being free, even though it is still advertised as being free on "Free This Week". Very surprising this has not been fixed yet.

0

U

user_60c08e

Visitor

•

16 Messages

19 hours ago

It’s annoying. I finally called yesterday and the lady said you need to create an account to watch and not be charged. I’m not going to do it because it’s really the same process as a trial…I could take advantage of that same thing on Amazon. Xfinity shouldn’t promote this as a free week of the service, since none of the other weekly promos required you to sign up to watch a channel this way.

1

karins4

Contributor

•

30 Messages

@user_60c08e exactly...that is never how it works, why would this one be different? So frustrating!

Like

Reply

17 hours ago

karins4

Contributor

•

30 Messages

17 hours ago

Why is no one from comcast reaching out here? Day 3 and still can't access the free week of BritBox. No, you can't just go logon to the app...that doesn't work. All other free weeks have movies and show episodes showing as available for free for the week and I just need to click on the episode I want to watch. Please help! We are running out of time.

2

0

zhappychef

Regular Visitor

•

28 Messages

@karins4 I just got off the phone with customer support. She said a couple of things. 1. The engineers are looking into the issue, but 2. since there hasn't been a lot of people complaining, they are not sure it is a wide-spread issue.

I told her there has been a lot of complaints here in the community forum, and she agreed with me. Still, she says there is an open ticket and they are looking into the issue. She also agrees that customers should not be told to just "go ahead and sign up for BritBox" via the app; that is not how this is supposed to work.

It's just frustrating, and this needs to be resolved. On top of that, we should be given the full seven days to watch BritBox via "Free This Week" when it is resolved.

Like

Reply

16 hours ago

karins4

Contributor

•

30 Messages

@zhappychef thanks for the update. Glad there is a ticket at least. Yes, they just need to look at this thread to see all of the complaints to see it is wide-spread issue

Like

Reply

14 hours ago

Channels and Programming

karins4

Can't access Free Week of BritBox

kbs1rn

user_60c08e

XfinityThomasA

jiminterr

user_7yq7tb

XfinityLinda

user_43c189

XfinityBenny

karins4

user_dlt35z

zhappychef

karins4

verison

zhappychef

exxray1

user_zyx36r

zhappychef

user_60c08e

karins4

karins4

zhappychef

karins4

New to the Community?