HoFrazier's profile

New Poster

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5 Messages

Sun, Jan 2, 2022 7:37 PM

Cannot get channel 756 - Paramount

Earlier in the year we began watching a program on channel 756 - Paramount, which is in our channel lineup from the multi-year agreement we accepted with Comcast.   Now when we returned to finish watching the series, we get an error message: "Channel is not authorized" 

Can you help restore my access to the Paramount channel?    I heard that Xfinity may have changed their channel lineup, but I hope you can help us get access to this channel since we picked this channel line up because it had the channels we want to watch.

Thank you.

MNtundraRET

Expert

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5K Messages

Hace 5 m

We have the channel in the 800 series for the HD channel.   It is working just fine.  We live in the Twin Cities area of Minnesota.

XfinityKorie

Official Employee

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729 Messages

Hace 5 m

Greetings @HoFrazier. I hope all is well, and Happy New Years! :) 

 

When it comes to our channel lineups and networks we carry, due to contracts/agreements with each network, channels can be removed and put into different lineups at anytime. The contract you agree with us is a contract based on the price for the length of the term. 

 

We can help see what we can do to get you a plan that includes Paramount if you'd like! 

New Poster

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5 Messages

Hace 5 m

I don't want to change plans since my current plan is the one I chose based on budget and channels offered.   I prefer to have access to the channel I mentioned that was in the plan that I purchased as part of the agreement.  What can you do to make that happen?   I did my due diligence in selecting the plan that met my needs and budget based on the agreement.   I understand that both the regional broadcast and sports broadcast fees are going up; and I was warned that this was a possibility when I signed the agreement.   Nobody mentioned that channels in my plan could be arbitrarily be removed.     If the customer is signing an agreement where both the cost AND the channels can change; exactly what is the purpose of the agreement?

XfinityKorie

Official Employee

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729 Messages

The contract is based off the promotional rate for the plan itself. For example, a double play for $50. That specific price will not change for the term of the agreement. All other charges outside of that bundle rate or promotional rate itself can change. This also includes the channels. We can look to see if there is a plan that will not change the price that includes what you are lookin for though. Can you send us a DM with your name and address? 

 

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