Visitor

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1 Message

10/28/2026 12:13 AM

Cancel NBA league pass

I couldn't get my NBA league pass subscription to work via my Xfinity cable box. I pay directly to NBA. Today, I accidentally subscribed to league pass through Xfinity by mistake and it needs to be cancelled. Can you do that?

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Official Employee

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822 Messages

2 hours ago

Hello @user_au50za, and thank you for reaching out here on our Xfinity Community forums.

We completely understand wanting to get an accidental NBA League Pass subscription taken care of as quickly as possible. The good news is that NBA League Pass through Xfinity can be canceled up to 30 days after the first charge for the applicable season. Since you mentioned that you accidentally subscribed, we’d be happy to review this with you and look at available options. 

Please send our team a Direct Message* with your full name and complete service address, and we’ll work with you from there.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.

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