Visitor

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2 Messages

Monday, June 22nd, 2026 9:02 PM

Cable service not working - Wellesley, MA

Cable service is not working.  We just see black screen and no sound. However the guide an channel information shows.  Internet and phone connections are fine.

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Official Employee

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2.7K Messages

10 hours ago

Hey @user_3ak7tw, Thank you for reaching out and sharing your experience through our official Xfinity Forums Community support page. Our systems should be up and running after a very brief interruption to their services due to a system update. If you are still experiencing issues, please let us know.

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