Skip to main content

    Support

    Offers

U
user_70c7a4
1st Topic
1st Reply
1st Like

Visitor

 • 

3 Messages

Monday, November 21st, 2022 5:58 AM

Closed

Bought Yellowstone Season 5 and cannot get episode 3

I puchased the season on Viacom via remote and I cannot watch the current episode. I am surprised and do not know why or what to do.

Question

 • 

Updated 

2 years ago

3.2K

18

0

user_4798ae

Visitor

 • 

1 Message

2 years ago

Having the same issue with season 5 episode 6.  Called Xfinity, was zero help.  They told me I need to call Paramount network and find out why I can't view that episode. Lol.  Last time I checked, my bill is paid to Comcast. You would think they would look into the problems their customers are having rather than pushing them off on to someone else.  Just another reason to go back to a previous provider

1

0

lalablue

New Poster

 • 

2 Messages

2 years ago

Or episode 8...come on now!!

3

0

MathewsMom

Visitor

 • 

2 Messages

@lalablue​ do you have Paramount Network and you can't watch episode 8 or did you pay for it separately via Viacom? We bought season 5 through Xfinity via Viacom and are unable to view episode 8 also. It actually shows under free via Viacom, but when we click on it, we have the option to buy the episode separately 🤦 I wish Prime would have offered like it did with others. We never experienced any issues viewing the episodes the day after airing on Paramount Network with Prime.

2 years ago

0

user_a956a1

Visitor

 • 

2 Messages

Same issue. Is there any way to resolve it?

2 years ago

0

CCJess

Problem Solver

 • 

323 Messages

I understand this is frustrating for you, can you verify f you are receiving an error message or code, or does it not show as available to view? 

I no longer work for Comcast.

2 years ago

0

user_5fd1f5

Visitor

 • 

1 Message

2 years ago

I also bought season 5 and cannot get episode 8 without paying $1.99. Now sure what to do next. I have an agent working on it now for about an hour.

1

0

XfinityJorge

Official Employee

 • 

2.1K Messages

Hey @user_5fd1f5 thanks for contacting our Xfinity Support Team over our Forums. We are here to make sure you get this content you are paying for, and we have your back. Were you able to get the assistance with the agent you were working with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here