Hello @user_vnhjjs thank you for taking the time to make this post so that our team can help you get proper access to this channel! How long ago did you change your plan? Was it set up to go into effect on a specific date, or right away? If you log into your online account, does it show that you are on the new plan, or does it still list your old plan?
[Edit: Moved post as this is not an accessibility issue]
XfinityKatie
Official Employee
•
744 Messages
11 months ago
Hello @user_vnhjjs thank you for taking the time to make this post so that our team can help you get proper access to this channel! How long ago did you change your plan? Was it set up to go into effect on a specific date, or right away? If you log into your online account, does it show that you are on the new plan, or does it still list your old plan?
[Edit: Moved post as this is not an accessibility issue]
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