NHDownings's profile

New Poster

 • 

1 Message

Wednesday, December 18th, 2019 5:00 AM

Closed

Black screen instead of channel loading (Fox New, Amazon Prime)

Anybody else getting just a black screen when trying to load Fox News(790)?   Fox Business (791) loads just fine.

 

have been having the same problem intermitttently with Amazon Prime for the last few weeks.

 

Barb

This conversation is no longer open for comments or replies and is no longer visible to community members.

Gold Problem Solver

 • 

5.9K Messages

6 years ago


@NHDownings wrote:

Anybody else getting just a black screen when trying to load Fox News(790)?   Fox Business (791) loads just fine.

 

have been having the same problem intermitttently with Amazon Prime for the last few weeks.

 

Barb


Check all your cable fitting and connections. You are getting RF interference (causeing weak signal). Station just happens to be on a frequency that this type of problem is first noticed on. A tech. could be sent out but you will be charged if the problem is inside your home.

Official Employee

 • 

6.9K Messages

5 years ago

Hi Barb, 

 

Thank you for using the Xfinity Forums to bring this to our attention. I wanted to follow up to see if this has been resolved for you yet? If it hasn't, I'd like to investigate and make this right. Can you please send a private message with your first and last name as it appears on your account? To send a private message, click on "ComcastChe” and then click “send a message". 

forum icon

New to the Community?

Start Here