Visitor
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1 Message
Bally's Sports refund
I just got my bill due on June 12th and still show no fefund for the loss of Bally's Sports. Just wondering why this is so difficult to honor what you promised your customers?
Visitor
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1 Message
I just got my bill due on June 12th and still show no fefund for the loss of Bally's Sports. Just wondering why this is so difficult to honor what you promised your customers?
XfinityThomasC
Official Employee
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1.8K Messages
4 months ago
Hello, @user_b93727
We will proactively credit customers for the loss of their Bally Sports network content in the coming weeks unless you are a bulk customer. Bulk customers may not be eligible for proactive credit. Bulk customers with Basic video service provided through their contract who upgraded to Digital Starter/Popular TV will receive a proactive credit applied in the coming weeks. Bulk customers with Digital Starter service or above included in their contract will not receive proactive credits. They are not eligible because they are not separately billed for RSN fees.
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user_ejxcq3
3 Messages
4 months ago
I am not a bulk agreement customer If Bally stopped service on April 30th When will I see the proposed credit for May and Junes billing
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