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3 Messages

Saturday, June 1st, 2024 11:00 PM

Bally Sports

How about an update on the Bally Sports situation? I’m ready to switch providers without any good news. Good news doesn’t include account credits either… 

Official Employee

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1.4K Messages

6 months ago

Hello, user_mbxx3z! Thanks for reaching out about the loss of Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks. This programming is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit

 

www.xfinity.com/howitworks

1 Message

We need Cardinal baseball now!

Contributor

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51 Messages

DSG's bankruptcy is irrelevant, as it did nothing to prevent several competitors from cutting deals with them just last month. Comcast lost them because of their unreasonable insistence on putting sports on the highest price tier to [Edit: Inflammatory]. Comcast is the one demanding we pay more, not Ballys.

Are the parties still negotiating or not? If so, is any headway being made or do the 30% of customers who watch our local sports need to find other providers to watch our teams? If you're not negotiating anymore and won't offer local sports anymore, like Dish and most streaming services don't, why is Ballys still in our channel guide? To [Edit: Inflammatory] people into not cancelling, thinking it might come back when it won't?

(edited)

Frequent Visitor

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12 Messages

Why does Xfinity still sponsor the Braves postgame show on Bally and advertise during the game?  Do you all say "switch to Xfinity so you can't watch Braves Baseball"?

2 Messages

HA HA!  I thought the same thing!

2 Messages

6 months ago

I echo the first user, a credit is no use.  Need Braves Baseball or Direct TV here I come.

Official Employee

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910 Messages

I completely understand the concerns and frustrations user_8ineib! We can document the feedback regarding the Bally Sports, and wanting to have the channel available. Please let us know if you have any questions/concerns. We would certainly hate to see you leave the Xfinity family. There is a promotion on Fubo TV for 30% of the first 2 months of the services for Xfinity customers. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

6 months ago

I am changing to Direct TV to watch Reds Baseball.

2 Messages

5 months ago

After paying over 200$ for 12 years mainly to watch Reds games

myself and 12 neighbors are switching to Alta fiber 

Note: This comment was created from a merged conversation originally titled Bally Sports

Gold Problem Solver

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7.9K Messages

5 months ago

According to reports, Comcast has ended all negotiations with Bally.

Visitor

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4 Messages

5 months ago

I am paying $8.65 a month for Regional Sports Network.  Why is my credit only $6.25?????

Official Employee

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1.5K Messages

Hello @user_902e09, thank you for taking the time to reach out on social media.  I understand your concern with the credit, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Gold Problem Solver

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7.9K Messages

5 months ago

The credit is only for Bally Sports. Thee are probably other RSN's included in that fee.

Visitor

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4 Messages

Nope, my region has only Ballys RSNs

New Poster

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3 Messages

4 months ago

My Opinion:

If you’re done negotiating with Bally Sports why don’t you look into an alternative for your customers (local programming or get somebody else to telecast the sports teams).

My biggest complaint is it’s big corporate fighting over MONEY not the customers the customers are the one’s suffering not the big corporate leaders.

Also the $10.00 credit isn’t the answer.

I REFUSE to pay for a streaming service when I should be getting it through my cable provider.

Also it’s only XFINITY it seems Spectrum, Dish Network, etc.

managed keep Bally Sports which are much smaller providers.

If the smaller companies were able to come up with an agreement it makes it look like corporate greed to me.

Official Employee

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1.5K Messages

Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks, is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit www.xfinity.com/howitworks

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

4 months ago

This situation is inexcusable. Maybe a lack of this service means little to either Bally or Comcast, but to people who have been loyal to both of them for many years it is a betrayal of that loyalty. Now if we local sports fans move to another provider they may mismanage their agreement in a couple years. In the end, it just costs users more and more. It appears that harsh government regulations will ultimately keep this from happening. Bally's went bankrupt and Comcast is expensive and poorly managed. No wonder we are where we are! Inexcusable!

1 Message

4 months ago

I am so sick of xfinity.  Grow a pair and negotiate with Bally and return baseball to the fans! Stop being money hungry and give the customers what they want.  If not, BYE BYE xfinity.

Official Employee

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1.5K Messages

Hi there @amjawors! Unfortunately, our programming agreement with DSG has expired. We have made a number of reasonable offers that DSG hasn't accepted. This means we no longer have the rights to carry their channels, including your local Bally Sports network.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 Messages

I am beyond disappointed in Xfinity! Your meager monthly credit is an insult. I had just re-signed my contract when a week later you dropped Bally with no notice. You broke the contract agreement IMO. I have missed watching half the season ( Braves) and yet I pay over $200 monthly and can’t watch my home team. I hope a judge orders you to make this right or I will be leaving Xfinity after more than 30 years. Clearly you don’t value my business. 

Contributor

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19 Messages

You haven't missed much regarding the Braves. I - on the other hand - have overpaid to watch them as I'm paying another 90 per month with Fubo.

Visitor

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2 Messages

4 months ago

I want an agreement between Comcast and Bally 

Gold Problem Solver

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7.9K Messages

4 months ago

In a recent bankruptcy court hearing, Bally did mention they are in talks with Comcast again. I think general speculation is that this is a last-ditch effort to at least get SOME money, and will almost certainly involve it moving to a higher tier. In other words, the 0.1% who actually watch it will have to pay more. Even if they end up on normal tiers, expect the RSN fee to go up. Either way, YOU WILL PAY MORE!

Gold Problem Solver

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7.9K Messages

4 months ago

Even if you have a contract with Comcast to get a lower price, if you read the fine print, you basically have no rights. They can add/remove features and channels.

Gold Problem Solver

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7.9K Messages

4 months ago

Comcast has come to a deal with Bally, but it comes at a cost. You will will need to have the Ultimate TV package to get it. Don't blame Comcast. If you love sports, stop expecting everyone else to subsidize your true costs.

https://cordcuttersnews.com/bally-sports-saved-comcast-agrees-to-add-back-bally-sports-rsns/

Contributor

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222 Messages

@Andyross​ 

According to an article on the ESPN site:

From:
Comcast, Bally Sports announce carriage deal set for August
By Alden Gonzalez, ESPN - July 29, 2024
https://www.espn.com/mlb/story/_/id/40675947/comcast-bally-sports-announce-carriage-deal-set-august

quote:
The deal ... allows fans to watch live, local MLB, NBA and NHL games if they are subscribed to Xfinity's "Ultimate TV," its most expensive cable package.

Xfinity customers who upgrade to the "Ultimate TV" package by Aug. 30 can get it free for a three-month trial period, after which it will cost an additional $20 a month, according to a spokesperson for the company. ...

Contributor

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222 Messages

@telcodad​ 

FYI - On the Support site now, it says "... Bally Sports will move to the Digital Preferred tier for legacy video customers and Ultimate TV tier for customers in X1 packaging (Modular and/or Your Choice):

Diamond Sports Group (DSG) agreement renewed, Bally Sports moving to Digital Preferred tier and Ultimate TV tier
https://www.xfinity.com/support/articles/bally-sports-move

New Poster

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2 Messages

Xfinity wants $64.99 more per month to upgrade me from the package I have that had included Bally’s. That is [Edited: "Language"]

(edited)

9 Messages

4 months ago

So let me get this straight—I already am currently a sports package subscriber, yet Comcast is now telling me that I have make a significant upgrade in plan to get Bally, another sports channel!? That's it, I have had it.

3 Messages

Yeah, xfinity just gave us all a big [Edited: "Language"]

(edited)

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