Visitor
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1 Message
Bally Sports complaint
Xfinity,
I have been a loyal customer since 1989. I feel like customers like me are being completely ignored in your "negotiation" with Bally Sports. I understand that you want to put Braves games on a premium tier costing us even more money. Why be so greedy? It already costs too much for home entertainment and now you're wanting to charge even more just because you can.
Stop trying to take advantage of your customers, get a deal done with Bally so we can watch the Braves.
user_3ro4vr
1 Message
6 months ago
I agree!!! Fix this issue!!!!
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user_wbsdgg
1 Message
6 months ago
I will be switching shortly to WOW or cutting the cord completely if this issue is not resolved. Watching the Tigers is my priority. Longtime customer ……for now.
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1225
Contributor
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51 Messages
6 months ago
Seriously, you'd think that being a customer since 1981 would mean something but I guess that's not the world we live in anymore.
(edited)
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user_rhx4nb
1 Message
6 months ago
WOW here I come!
No Bally no xfinity after 25?yrs!!!!!👎👎 Gotta move on!!
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XfinityAlfonso
Official Employee
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1.2K Messages
6 months ago
Hello user_9ef36c we understand your frustrations with the recent Diamond Sports Agreement expiring.
Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today.
We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers.
Programming costs are the largest cost for all video providers, not just Comcast. We work hard to limit the impact of this on our customers’ bills by negotiating with programmers to reach agreements that let us offer the best programming at the best possible value.
As an alternative, we recommend that customers take advantage of the following offer from Fubo TV, accessible via our X1 Apps.
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user_ssn6pn
2 Messages
6 months ago
Xfinity - you must negotiate better. No other cable providers have encountered this same negotiation challenge. They have continued to carry Bally Sports, so this is an Xfinity issue, not Bally. Your paying customers who regularly watched these channels are now penalized. I, like, the other viewers am also looking at other options so I can cancel Xfinity. Your customer service has always been the worst; now your actual service is giving that a run for its money. Do better.
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user_iorfg0
1 Message
6 months ago
Sounds like money hungry xfinity are the ones going to be bankrupt. We will be moving to AT&T. Xfinity phone service has always been terrible for me so time to move on.
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cindylouwho22
Contributor
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13 Messages
6 months ago
I've been dragging my feet on cord cutting just because it's easier to stay with Xfinity. But, no Braves is the final straw. I will do whatever I have to do to get them back and leave Comcast sitting in the dust.
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JKP6757
5 Messages
6 months ago
There is no reason for this. This is one of, if not the only, service that hasnt figured something out. Your competitors have deals in place. At least leave it on while negotiating. You will be losing me and many others over this if not resolved ASAP. That is bad business. Internet, TV, and Mobile..all of it will be a share shift to your competitors by the droves.
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user_7u6drs
1 Message
6 months ago
Fix this issue or lose a customer. I am ready to leave now!
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edc8
Regular Visitor
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17 Messages
6 months ago
are they even still trying to negotiate something still? or we just [Edited: "Language"]?
[Edited: "Due to Guideline Violation"]
(edited)
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user_k24dxm
1 Message
6 months ago
I’m furious with Comcast over not carrying Bally Sports. I live on social security and I pay a big chunk of my income to Comcast.
This is no way to treat your loyal customers!!! I may have to go elsewhere for my television subscription. This needs to be settled now!
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Sparty1966
Contributor
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37 Messages
6 months ago
Have been searching to find the progress on this. Sounds like there will be no Bally Sports so you said you would issue a credit for it. Yet aren't doing it as it was promised on this bill. Other boards have Xfinity reps saying "we do not issue credits for deleted channels" yet when you try to go to that channel it says a credit is happening. You do realize many people will not even wait for this credit as we are sick of the never ending price hikes. The changing of your packages so we can't see what the double or triple play costs any longer, you just make it up as you go. I had to downgrade my speed so my bill would only go up $24. Even the xfinity reps I have a hard time understanding are saying "sorry about your luck".
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user_32jonj
1 Message
6 months ago
I am giving Comcast until the end of this month to resolve this, and if not I’m changing everything to AT &T and Direct TV Stream. Comcast you have really made your customers very angry!!! Why would you do that?
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user_yr8myg
2 Messages
6 months ago
Fix it or I am switching my service, I give you two weeks
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