Contributor
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80 Messages
Audio out of sync with video on xi tv
Past few weeks the audio has been out of sync with the video on my x1 tv. I have no new tvs or connected device & its intermittent .it off by a few milliseconds causing physical discomfort . I have restarted & refreshed my box several times with no effect. Its not all the time & as far as I can tell not every channel.
Note my tv is a stand alone tv & not connected to an entertainment system or stereo system
CCTyler1
Problem Solver
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409 Messages
4 years ago
Good morning, and thank you for previously bringing this to our attention through our Forums page! I realize you've been experiencing some trouble with your TV service, specifically in reference to the audio matching up incorrectly. Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way! :D
Are you still experiencing this issue, currently? If so, have you tried troubleshooting your cable boxes through our MyAccount app? It's super convenient, and really easy to navigate through, and all you have to do is; log into the app, select the TV tab, and from there, you should be able to troubleshoot each, individual box/boxes. I know it's saved me a lot of hassle in the past, so I hope it can help you in the future!
Fix Your TV Service Using the Xfinity My Account App
https://comca.st/3uo8UKF
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