apple tv subscription not activating

The same problem I see hundreds of other people having. I signed up for the bundle and was able to activate peacock, Netflix, Hulu, Disney - all with no problem. When I first tried to activate Apple TV we had an account/subscription. That account subscription is now ended - yet when I click on the activate Apple TV link from Xfinity it always says the same thing - experienced a problem. it doesn't work on any tv, any service, etc. Please send me a new activation link that I can try to use. Please help been trying to solve this for weeks.

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XfinityKei

Official Employee

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2.4K Messages

1 month ago

@user_s1chv3 Our team can help. I'm sorry to hear that the issue is happening on multiple cable boxes and your Apple TV. In theory if you already have Apple TV you should be able to enter your existing email address or Apple ID, Click Continue and follow the on-screen prompts. I would like to troubleshoot with you to resolve this. Can you first log out of the Apple TV devices, uninstall it and reinstall it again and log in with your primary username. Try using incognito mode and click on this link to see if that Apple TV subscription shows in your list to activate at xfinity.com/yoursubscriptions.

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user_s1chv3

Visitor

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4 Messages

1 month ago

We have tried all of those solutions. When I sign into my Apple TV account using my log-in from a fresh browser or even a newly downloaded app, it doesn't recognize me as having an active account though the bundle, it just offers me the free trial etc.

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XfinityCarolyn

Official Employee

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170 Messages

Thanks for reaching out to us regarding your Apple TV subscription. Sure, I would be more than happy to assist you today. Please follow this link to complete the activation of Apple TV. Activating StreamSaver™ offers

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1 month ago

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user_eparw8

Visitor

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1 Message

I'm having the same issue. There is no option to activate it with AppleTV. I have tried all the steps above and going to link doesn't give you anymore information.

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27 days ago

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XfinityCarolyn

Official Employee

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170 Messages

@user_s1chv3 Thanks for reaching out to us regarding your Apple TV service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. To assist further, I need to access and verify your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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25 days ago

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user_2z5jtm

Visitor

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1 Message

26 days ago

Same issue here no one can seem to help me

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XfinityJorge

Official Employee

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2.9K Messages

user_2z5jtm Hey there! Have you attempted any of the steps suggested above? If you are still having issues we are here to help get this figured out together.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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user_trpe3o

Visitor

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1 Message

14 days ago

Same thing. Endless Xfinity chats do not work.

5

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XfinityAmandaB

Official Employee

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3K Messages

user_trpe3o Thank you so much for letting us know you are having the same issue. This was a known issue that our engineers have resolved. When you get the chance to check your Xfinity.com/yoursubscriptions, let me know if you are still having an issue.

I am an Official Xfinity Employee.
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12 days ago

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user_s1chv3

Visitor

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4 Messages

I'm still having the issue - paying for streamsaver now for two months and no one from xfinity has been able to solve the Apple TV issue. Hours on the phone, text chats, posting here, etc. There is an issue with our activation - next step is just to cancel everything - if the company doesn't want to help customers with the products and services they are paying for, why keep them. It would require someone to actually investigate the situation and take action on our behalf and stop passing the buck.

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11 days ago

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XfinityRaul

Official Employee

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2.7K Messages

@user_s1chv3 This is something that's been resolved. Have you visiting our website to check if this is still an issue on your end Xfinity.com/yoursubscriptions?

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9 days ago

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user_s1chv3

Visitor

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4 Messages

It has not been fixed - my subscription has not been activated - and yet you keep trying to say it is... it needs to be properly addressed...

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9 days ago

0

XfinityRaul

Official Employee

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2.7K Messages

@user_s1chv3 I understand your frustration. Have you accessed the link we've shared with you lately? I suggest you clear your cache and cookies, close the tap and open a new page before trying.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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Dkranock

Regular Visitor

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3 Messages

5 hours ago

I am having the same issue. Tried everything and nothing works. Keeps telling me to renew my old subscription then trying to charge my bank account

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user_s1chv3

apple tv subscription not activating

XfinityKei

user_s1chv3

XfinityCarolyn

user_eparw8

XfinityCarolyn

user_2z5jtm

XfinityJorge

user_trpe3o

XfinityAmandaB

user_s1chv3

XfinityRaul

user_s1chv3

XfinityRaul

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