Visitor
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1 Message
Any solutions for: Your Xfinity account is already linked to another Peacock account
I recently moved and had new service activated with a new Xfinity account number. Now I cannot activate the Peacock Premium which is part of my Diamond Status as well as Gig Internet Service. I had this working on the old account.... How do we unlink the old account and link the new account??
I get the following message when trying to activate my Peacock Subscription.
Your Xfinity account is already linked to another Peacock account.
I tried chatting and calling customer service and they are unable to help, close my tickets, etc
UNCNU
Contributor
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121 Messages
2 days ago
you might want to contact peacock first, but the answer might be to cancel your peacock subscription then sign up again. originally when I had peacock as part of my gig internet and it expired I was going to switch via my diamond status and that was what I was told to do. my gig internet subscription ended up getting extended so I never went through with canceling so I can't ensure that works.
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XfinityJeniece
Official Employee
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4K Messages
11 hours ago
Hey there, @user_p4hc9, thanks for reaching out through Xfinity Forums regarding your Peacock subscription. Have you already linked your username and unlinked the previous address? Here is a link with the details: https://www.xfinity.com/support/articles/switching-between-multiple-accounts.
(edited)
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