ande4jo

If you read the original post, Channel 1191 SAYS Court TV but is actually a bunch of old 1980s shows and has the ION network logo so the onscreen guide and signing in isn't helpful.

@madmad1​ 

Thanks for the clarity (and actually reading my post lol).

As I mentioned Xfinity Assistance is useless as we got into an endless loop.

I hope that does not happen here!

You're welcome. Were you able to access the channel guide? 

Let me try this again.

My thanks was to @madmad1 as he actually read my post.

But for completeness I looked at channel guide and the channel guide is wrong.

Xfinity needs to fix the underlying channel associated with 1191 as it does not match guide (nor online)

Also note, per Xfinity Assistant, I reset all my TV boxes and that did not update nor fix.

Are you actually a human or just Xfinity Assistant in disguise?

Every employee on our Forums are real people that you are interacting with. Thanks for checking the guide, and confirming that it still looks wrong. If you could send our team a direct message with your full name and full address, we can further investigate.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@ande4jo​ thank you for the information.  It's too bad we'll never know if and how it's resolved because they don't communicate with their customers.

My apologies for the misunderstanding, @ande4jo. You are correct that the channel provider broadcasting Court TV in your area decided to switch everything over to ION. It sounds like this was an unexpected change, even for the channel provider. Under normal circumstances, they would have run a promotion or campaign letting everyone know "ION is coming to channel 1191," or "You can watch all your favorite ION programming on channel 1191, starting on "X" date." That is the normal pattern I've seen whenever the channels in my area have undergone a changeover like this.

Our content teams are still working with the channel provider to update the guide for everyone, but we will keep this post active until we receive an update on their progress. I really appreciate your efforts to get more clarification about what happened to Court TV. We will let you know as soon as we have more details.

Please update if/when/where Court TV is available in our area.  I don't think it will happen but wanted to to on the record.  I agree with @ande4j0, YouTube looks like the way to go.