New Poster
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5 Messages
Amc+ page cannot be loaded
Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.
XfinityFrank
Official Employee
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2.8K Messages
23 days ago
HI there, @billp1w. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble viewing AMC+ on your box. Is this still an issue?
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user_3r9yvg
Visitor
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1 Message
10 days ago
I am having the same issue. I have tried a system restart. Unplugging. Clearing the cache. Still can’t use my AMC app.
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user_66pao6
Visitor
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2 Messages
6 days ago
Same problem with AMC+ app. Reset, restarted, signed in a few different times. I get the same “The page you requested cannot be loaded” message. Works fine on my phone, Nikita not through the cable box.
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F0xtaiis
Visitor
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4 Messages
5 days ago
Im having this issue too
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user_5ygvx0
Visitor
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1 Message
1 day ago
Same issue here. Nothing has cleared up the issue. Sounds like xfinity is not so subtly saying, sign up for amc+ thru us only. No saving $ by getting a deal thru amc+.
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user_edulao
Visitor
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1 Message
5 hours ago
I too have been having this issue. My notes and observations:
- I previously had an amcplus subscription through Comcast, canceled it, and resubscribed recently through amc directly.
- I am seeing the issue on two boxes.
- I contacted amc support and walked though troubleshooting with them, eventually opening a ticket. There’s been no other news from them though.
- I check almost daily on my primary box to see if it’s been resolved. I just started checking on my secondary box last week.
- the amc app works fine on my phone
- the app on the cable box “keeps up” with my activity on my phone app for the most part. It knows what episodes I’ve played in the correct order, and it knows the current position in each episode. Now, I’ve been troubleshooting a lot and rapidly playing and stopping content on phone and cable box, and that seems to have confused the syncing, but that seems reasonable.
- both cable boxes worked “at first” meaning I had a session where I could play content normally. I started getting the error messages on the second session and beyond on each box.
- troubleshooting has included restarting the box, clearing local data, signing in and out on the box and my phone app.
- I’ve had two sessions in the course of these weeks where the app on the primary box did work. I could play content normally with no error messages. I have tried to repeat my steps but cannot reproduce the behavior.
I am happy to troubleshoot further with support.
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