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billp1w
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5 Messages

10/10/2026 6:52 PM

Amc+ page cannot be loaded

Trying to get to AMC+ content through my subscription I have directly through AMC and every movie or show just says "The page you requested cannot be loaded". I just replaced my X1 DVR box yesterday to see if that would resolve it but still same issue.

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1 hour ago

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XfinityFrank

Official Employee

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2.8K Messages

21 days ago

HI there, @billp1w. Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble viewing AMC+ on your box. Is this still an issue?

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VintedDove

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1 Message

I am also dealing with this issue. I have cleared the box's cache's, did a system reset and signed out of AMC+ on my cable box and signed back into my app and I still get this error code. 

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19 days ago

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user_whixc0

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1 Message

I also have this same problem.

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18 days ago

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XfinityThomasA

Official Employee

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4K Messages

 

Oh no! VintedDove! Did this issue occur for you after swapping out your equipment as well? How are you launching AMC+ to enjoy the contect? Is this issue isolated to one device? We'll get this sorted out!

 

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17 days ago

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XfinityJon

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2K Messages

Good afternoon what troubleshooting steps have been taken so far? We will be happy to assist further. 

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16 days ago

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user_3r9yvg

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1 Message

8 days ago

I am having the same issue. I have tried a system restart. Unplugging. Clearing the cache. Still can’t use my AMC app. 

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XfinityBenny

Official Employee

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1.8K Messages

@user_3r9yvg Thanks for letting us know. What device are you using? 

 

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6 days ago

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user_66pao6

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2 Messages

Same issue. Did all the listed things. 

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4 days ago

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user_66pao6

Visitor

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2 Messages

4 days ago

Same problem with AMC+ app. Reset, restarted, signed in a few different times. I get the same “The page you requested cannot be loaded” message. Works fine on my phone, Nikita not through the cable box.

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XfinityJeffB

Official Employee

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918 Messages

Thank you for the details. Do you have more than 1 TV box? If so, have you tried this on others?

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2 days ago

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F0xtaiis

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4 Messages

I only have 1 TV box

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2 days ago

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XfinityJohnG

Official Employee

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3.3K Messages

Thank you for that information. What troubleshooting steps have you taken so far for that issue? Have you gone through a reset of that box through your Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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14 hours ago

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F0xtaiis

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@XfinityJohnG​ I tried restarting the box, and logging out and logging in, clearing the cache twice, and it wont let me uninstall the app, so i cant so that. And it still isn't working 

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12 hours ago

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XfinityJamesC

Official Employee

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3.3K Messages

Thank you for clarifying, @F0xtaiis. When you say "clearing the cache", did you mean clearing the locally stored data on your cable box (https://www.xfinity.com/support/articles/x1-clear-cookies-and-local-data-storage)? You won't be able to uninstall and reinstall the app, but clearing the locally stored data usually accomplishes the same thing. If you are still having issues after doing this, we may need to refresh your entitlements, so the cable box knows you are subscribed to AMC+. Please let me know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 hours ago

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F0xtaiis

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4 Messages

3 days ago

Im having this issue too

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