Nobody is entirely sure, but the best guess is, Comcast and Disney (which owns at least part of the ACC network) can't agree on (a) how many households should get it at what tiers, and (b) how much Comcast should have to pay per household for it. Comcast and Disney signed a deal in 2012 that expires sometime next year; reportedly, that is when they will start to get serious about the ACC network. Unfortunately, if this is true, then don't expect it for the upcoming football season, or most of the 2022 basketball season.
Hi, @user_2dc50c.With so many new channels and ways to watch being introduced by various programmers, as well as the diverse interests of our customers, we work hard to offer a wide variety of quality services that all of our customers will enjoy. Each channel is chosen based on many factors, like:
Quality and diversity of programming.
Legal requirements.
Federal regulations and restrictions.
Carriage agreements with the programmer.
Customer feedback and requests.
We have to pay for almost every channel we carry, including new networks that we may launch - not the other way around. As a result, we're careful about adding channels that could increase customers’ bills due to the fees charged by the owners of the channels. These fees may not reflect an appropriate value for our customers, but we try to make agreements that will give our customers the content they want at a price that is reasonable.
While we have no plans to launch the channel now, we regularly evaluate our channel lineups as our customers' interests change and make changes that we think will add more value to their Xfinity services. We do appreciate your feedback though!
This is the typical non-committal type of garbage answer that ACC fans are referring to when we say we’ve had enough. You, Comcast/Xfinity have had more than ample time to get a deal done. It’s been two years now, if I’m not mistaken. All you can do is say “we have no plans to launch the channel now …”. Thanks for that. It really helps us feel better knowing that you “regularly evaluate our channel lineups…”. That heartfelt “we do appreciate your feedback though” really demonstrates how out of touch you personally and the rest of your ilk really are. The sheer audacity to be so flippant about this issue is astounding!
Let’s just imagine that one of your favorite pastimes was to travel. You have a favorite place to go because of the food, the beaches, the sightseeing, and the people. Now imagen that you are told you can’t go there anymore because a new embassy has been set up and there’s no diplomatic relationship with said place, only most of the people around you are able to go. The diplomats have recently and once again commented “we have no plans to establish diplomatic relations with your favorite place right now.” They have provided the further comment of “we regularly evaluate our diplomatic relationships.” Don’t despair, say the diplomats “we really appreciate your feedback though”. You have friends that go visit this favorite place of yours often. They give you a hard time about it because they are able to enjoy it and they know you can’t. How, you wonder, is it possible that all of my friends can get there but I can’t?
Comcast/Xfinity has not made any reported efforts to get a deal in place for quite some time. That last negotiating time, I believe is approaching one year or more. This is completely unacceptable. That Comcast/Xfinity is in essence holding out on its subscribers by not getting this deal done does not show concern for the individual subscriber but rather elevates the business to a level above the subscriber. If not for the subscriber there would be no business. Your business model is seriously flawed if this is the case. How is it possible that many (not just a few) of your main competitors have deals in place and have had them in place for quite some time, I might add, and you don’t? I haven’t heard one of my friends that subscribe to Dish or DirecTv talking about how much their bills went up as a result of adding this channel. Not one. Your non-answers aren’t going to cut it anymore. If Comcast/Xfinity really care about it’s customers as it claims go get the job done. You guys are just hiding behind your customers claiming to be protecting them when in reality you’re exploiting them for your own gains. Enough is enough already. Make it happen!
When was the last time there were any discussions? Are there any discussions scheduled now or in the near future? Is there any reason whatsoever to be optimistic that deal may get done in time for fall 2021 NCAA football? Short of any good news coming from you a new stream of people will become ex-subscribers following those that have exited the two previous football seasons in the wake of Comcast’s/Xfinity’s monumental blunder of a decision to not carry the ACC network.
Ditto... I understand that Comcast/Xfinity has to pay for almost every channel it carries. So after they recently dropped several channels from my lineup, you'd think they would have saved enough to add the ACC Network. Those savings were never passed on to me! Quite the opposite. My bill has increased!
Thank you for your feedback as well and for reaching out to us here online through our Forums platform. We always appreciate feedback and yours is truly important. While we don’t have the option to add ACC currently, I do hope to see this in the future. However, you mentioned that your plan has gone up and I would love to help look into your account for the best savings and most value. If you would like to do an account review, please send me a private message to protect your personal information. The steps to send me a private message are below.
• Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
ThatDonGuy
Problem Solver
•
836 Messages
4 years ago
Nobody is entirely sure, but the best guess is, Comcast and Disney (which owns at least part of the ACC network) can't agree on (a) how many households should get it at what tiers, and (b) how much Comcast should have to pay per household for it. Comcast and Disney signed a deal in 2012 that expires sometime next year; reportedly, that is when they will start to get serious about the ACC network. Unfortunately, if this is true, then don't expect it for the upcoming football season, or most of the 2022 basketball season.
0
0
XfinityChristina
Official Employee
•
923 Messages
4 years ago
Hi, @user_2dc50c.With so many new channels and ways to watch being introduced by various programmers, as well as the diverse interests of our customers, we work hard to offer a wide variety of quality services that all of our customers will enjoy. Each channel is chosen based on many factors, like:
We have to pay for almost every channel we carry, including new networks that we may launch - not the other way around. As a result, we're careful about adding channels that could increase customers’ bills due to the fees charged by the owners of the channels. These fees may not reflect an appropriate value for our customers, but we try to make agreements that will give our customers the content they want at a price that is reasonable.
While we have no plans to launch the channel now, we regularly evaluate our channel lineups as our customers' interests change and make changes that we think will add more value to their Xfinity services. We do appreciate your feedback though!
3
0