Hi there! We completely understand why you’re asking, especially with ABC being such a popular channel.
At the moment, ABC programming isn’t available through Xfinity due to ongoing negotiations with E. W. Scripps Company.
They’ve declined our current offers and are requesting significantly higher rates, which would directly impact our customers’ monthly bills. Because of that, we haven’t been able to reach an agreement yet.
In the meantime, if you’re looking to continue watching ABC content, you may want to check out streaming options like Hulu + Live TV, YouTube TV, or fuboTV, which often carry ABC depending on your area.
We know this isn’t ideal, and we truly appreciate your patience while this is being worked through. If anything changes, we’ll be sure to keep everyone updated.
You say Scripps asked for an amount that would significantly impact our bill. Tell us how much, let us make that decision. Is it more than the price of a Hulu subscription?
I totally agree. I would like to know the price of Hulu vs. the increase you would charge to accommodate Scripps. You made concessions in the Miami area to keep abc programming. The same concessions should be made for those of us in Central Florida and other affected areas.
An hour on the phone for the third time - the offer is to move me from my grandfathered plan to one called premium that offers 40 or so fewer channels for a little less$... grrrr
Thank you for reaching out here. If you would like us to look into any options we have for your service, we are happy to do that from here anytime. Our new Gigabit internet plans include Disney plus and Hulu free if you would ever like to look into that.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there @user_p9bu57. Hi there and welcome to Comcast. Thank you for reaching out to us regarding your concerns of lowering your bill.
Will I get any kind of credit/discount or will the cost of my bill decrease because of this? Not at this time. If a new agreement with E. W. Scripps, the owner of these broadcast stations is not reached, the impact on current or future charges will be evaluated.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You can assist by adjusting our bills for the lack of access to these channels. Comcast is always in negotiations to "lower prices" but our bills keep increasing with less access. I expect my bill to be prorated for the services I'm NOT receiving but paying for.
XfinityAirelle
Official Employee
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3.2K Messages
14 days ago
Hi there! We completely understand why you’re asking, especially with ABC being such a popular channel.
At the moment, ABC programming isn’t available through Xfinity due to ongoing negotiations with E. W. Scripps Company.
They’ve declined our current offers and are requesting significantly higher rates, which would directly impact our customers’ monthly bills. Because of that, we haven’t been able to reach an agreement yet.
In the meantime, if you’re looking to continue watching ABC content, you may want to check out streaming options like Hulu + Live TV, YouTube TV, or fuboTV, which often carry ABC depending on your area.
We know this isn’t ideal, and we truly appreciate your patience while this is being worked through. If anything changes, we’ll be sure to keep everyone updated.
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ctshep
Contributor
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22 Messages
13 days ago
are customers being credied for the lost channel. [Edited: "Solicitation"]
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user_l0fene
Visitor
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2 Messages
11 days ago
I watch ABC and WXYZ the most. If it’s not restored soon I will be changing carriers
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user_n7hvtm
Visitor
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3 Messages
9 days ago
You say Scripps asked for an amount that would significantly impact our bill. Tell us how much, let us make that decision. Is it more than the price of a Hulu subscription?
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user_sgbt31
Visitor
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1 Message
8 days ago
I pay 323.00 a month for Xfinity. Today I am cancelling them. I will be going with Hulu and Disney plus. I will be saving 80.00 a month.
What Xfinity has done is totally ridiculous. I will no longer carry them for TV. I think everyone should go with a different provider.
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user_sma5x1
Visitor
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1 Message
5 days ago
how much will our accounts be credited since we no longer have ABC?
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user_30qb3q
Visitor
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1 Message
3 days ago
I expect a reduced bill for a lost channel or you can expect me canceling my service, as I do not believe the story you’re using right now.
(edited)
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user_p9bu57
Visitor
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1 Message
2 days ago
Since we can't watch ABC, infinity should be lower the prices they charge for channels, which were known as basic channels.
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user_f9w9jf
Visitor
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1 Message
6 hours ago
You can assist by adjusting our bills for the lack of access to these channels. Comcast is always in negotiations to "lower prices" but our bills keep increasing with less access. I expect my bill to be prorated for the services I'm NOT receiving but paying for.
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