Visitor

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1 Message

Thursday, April 2nd, 2026 11:18 PM

ABC affiliate no longer available

Our household has been watching ABC/WXYZ channel 7 for over 30 years , my wife specifically watches GMA and our local news coverage.  To suddenly not have access to LIVE broadcasts through our Xfinity account is not acceptable. Please return the ABC channel to your available channels. Thank you for putting your attention to this concern. 

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Visitor

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4 Messages

6 days ago

Contract issue I read in certain cities?

Visitor

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4 Messages

6 days ago

It's scripts they want to charge xfinity more so if their cost goes up so does yours it's a contract issue and not everywhere if you Google it there is more info that explains it ..abc cvs a few others are a 3rd party that xfinity pays them for  they are the issue not xfinity

Official Employee

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775 Messages

6 days ago

@user_9rraw3  Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made, and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. 

Visitor

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1 Message

5 days ago

Disappointed that we can't watch the NCAA Women's Basketball Championship because of this situation.

Visitor

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1 Message

5 days ago

I personally don’t give a rats [Edited: Language] about the loss of ABC news, The View, and GMA (and its absolutely laughable that Scripts thinks they should get more money for perceived value in that network!). But if you’re not providing those channels, then I believe a refund is in order.

(edited)

Visitor

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1 Message

4 days ago

I wonder if we will get a refund or if our bill will be lowered since we are no longer getting ABC. We are paying for a product we are no longer receiving. 

Visitor

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1 Message

4 days ago

Extremely frustrated to not have a network channel like ABC where many shows are broadcasted. Please make a deal with them. This is unfair to viewers paying for cable. 

Official Employee

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3.2K Messages

 

user_nvoure Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

 

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Visitor

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1 Message

This should brought OF the  front of my booking Xfinity to be connected. My basic programming  that I requested in the basic programming plan.  Should have been brought to my attention.  Not finding out the change before hand.  

What a disappointment. 

What other  stations are not available.   I think this should have been apart of conversations when I having come out.

Where's the customer service. [Edited: All Caps]

(edited)

Visitor

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1 Message

3 days ago

Paying more than $200 a month and not getting and over the air channel has me wishing fiber or any other option was available so I would be finally free of Comcast. 

Official Employee

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3.8K Messages

Hi there, @user_7uj9w9! Thank you for reaching out about the channel being removed. Please know we pay programmers to bring you the entertainment you love, and a number of reasonable offers have been made and they haven’t been accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges.

 

We are happy to check on your package and ensure you are in the lowest possible rates. Please send us a Direct Message with your full name and your full address. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 days ago

Not only that, but we get overcharged for every single purchase made on Xfinity.  Just basic services & programs including local broadcasting channels & it's like paying for a car payment monthly.  And now, just because Xfinity obviously couldn't negotiate a great rate with Scripps to be able to continue coverage of the channel, we, the consumer, is being punished and overcharged.  Where is our credit for not being able to watch a channel that we have been able to watch for years thru Xfinity & I am sure have paid a premium for it.  

Official Employee

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142 Messages

@user_mfi7uy  Thanks for reaching out about the loss of channels owned by E. W. Scripps. This programming is currently unavailable as Comcast’s agreement with the network has expired. Please know Comcast pays programmers to bring you the entertainment you love, and many reasonable offers have been made that they haven’t accepted. Comcast is working toward bringing back this programming, but only with fair pricing, terms, and conditions for customers. I know unexpected changes to your TV lineup can be frustrating, and I apologize for any inconvenience. For more information, visit https://www.xfinity.com/programmingchanges. 

 

I would be more than happy to review your bill for better plan options.  Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
 
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 days ago

I think that Xfinity needs to rethink their model, as losing a network is just going to cause more people to cut the cord, especially those that were already on the edge. Weigh that into your negotiations, as I am one of them. Give me a break that they are too expensive, you take enough…

Visitor

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2 Messages

2 days ago

It looks like xfinity is still dragging its feet in settling the Scripps contract dispute. I’m wondering if the reason for not negotiating a contract is because many of your customers are locked into 5 year contracts and you can’t charge US more money. Do we have to wait 5 years for ABC to come  back to the tv lineup?
I see that you’re really pushing people to purchase your phones in your television ads. How much are you paying for the ads? Yet, still NO deal with Scripps. Doesn’t look good on your part xfinity. I wonder what service you’ll deny your phone customers in the future!!!

Still expecting to see a refund on my bill this month. 

New Poster

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2 Messages

2 days ago

Thank you for speeding up my decision to drop xfinity and go to different internet and tv provider.  

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