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griam01
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36 Messages

Thu, Oct 8, 2020 8:00 PM

4K Thursday night football no audio

Tried to watch Thursday night football in 4K and the video was slow to load (*** across the screen) and when it did load the video there was no audio. I have watched 4K on the X1 box for Netflix and Amazon prime shows, but don’t think I have tried any regular stations. Anyone else have this problem?

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Official Employee

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2.4K Messages

7 m ago

Hello, @griam01

 

I can look into signal levels on your account. Let's see what is going on with that box. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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