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ging4444
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Tuesday, December 2nd, 2025 4:55 PM

4k box frustration

After speaking on the phone and two chats with xfinity I drove 45 minutes to the nearest store and stood in line for over half an hour to get a 4k box and exchange a box.  I just installed it and it is not a 4k box.  I am beyond frustrated.  Between the hours on the phone and the two chats being told completely different things I am so frustrated.  I am a long time xfinity customer but this has really made me rethink it.  

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3 hours ago

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XfinityPeterH

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2.5K Messages

3 hours ago

 

ging4444 I would be pretty frustrated if I were in your shoes too. This is never something we want any of our family members to deal with. Let's pull up your account and come up with a resolution. Please send your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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