Greetings, @user_v9mfx2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.
XRE-03121 is usually used to indicate a channel tuning error, like when you go to a channel you are not subscribed to, but if this is happening on multiple channels or even with all channels, then there may be other issues occurring on the account level.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Called and talk to tech last night that ran a bunch of tests and had me restart the system. Told me everything check out OK in diagnostics, but Comcast updates were not fully in effect and she would put my unit on priority list to have all updates done. She said it would be good in 30 min, but this morning same issue. Do I need a new box? How can I resolve this issue? It has been going on for 3 days now.
user_a9c1ji We are happy to take a look. Always keep in mind, we ask that you do not share your personal information in our public forum space.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_tmddbw Thank you so much for reaching our to our team and for using our Xfinity Forums to do so. We are here to help if you are still getting this error. Please let us know, we are here on stand by.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJamesC
Official Employee
•
1.7K Messages
6 months ago
Greetings, @user_v9mfx2! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.
XRE-03121 is usually used to indicate a channel tuning error, like when you go to a channel you are not subscribed to, but if this is happening on multiple channels or even with all channels, then there may be other issues occurring on the account level.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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user_a9c1ji
1 Message
4 months ago
[Edited: "Personal Information"]
Getting XRE-03121 error message
Called and talk to tech last night that ran a bunch of tests and had me restart the system. Told me everything check out OK in diagnostics, but Comcast updates were not fully in effect and she would put my unit on priority list to have all updates done. She said it would be good in 30 min, but this morning same issue. Do I need a new box? How can I resolve this issue? It has been going on for 3 days now.
(edited)
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